Ellayzia Ward
Lexington Park,MD
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. I am a visual and hands-on leaner, hardworking. Dedicated to customers loyalty and satisfaction. Looking to expand my knowledge and skills in the healthcare industry. Willing to relocate
Overview
5
5
years of professional experience
Work History
Call Center Representative
MedStar Shah Medical Group
Hollywood , MD
11.2023 - 05.2024
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained detailed records of customer interactions and transactions for future reference.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Developed effective working relationships with team members across multiple departments.
PCA
Sunshine on the go
Lexington Park, MD
12.2022 - 12.2023
- Prepared meals according to dietary guidelines set forth by the physician or dietitian.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
- Administered medications orally or topically as directed by physician orders.
Customer Service Representative
UHaul Moving And Storage
Lexington Park, MD
05.2021 - 11.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Extended Stay America
Lexington Park, MD
01.2020 - 06.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
PCA
Heart Of Gold
Virginia Beach, VA
02.2019 - 12.2019
- Meal Preparation
- Light Housekeeping.
- Administering medications per Dr.'s orders.
- Physical activities, when needed, with the patient.
Education
Phlebotomy
Phlebotomy Institute
Alexandria, VA07-2024
High School Diploma -
Great Mills High School
Great Mills, MD06-2018
Skills
- Customer Service
- Data Entry
- Complaint resolution
- Technical Support
- Compassionate Care
- Meal Preparation
- Emotional Support
- Patient Observation
- Basic nursing care
- Venipuncture
- Blood collection
Timeline
Call Center Representative
MedStar Shah Medical Group
11.2023 - 05.2024
PCA
Sunshine on the go
12.2022 - 12.2023
Customer Service Representative
UHaul Moving And Storage
05.2021 - 11.2022
Customer Service Representative
Extended Stay America
01.2020 - 06.2020
PCA
Heart Of Gold
02.2019 - 12.2019
Phlebotomy
Phlebotomy Institute
High School Diploma -
Great Mills High School
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