Elle Blackstock
Des Moines,IA
Summary
Experienced account manager and new business development professional with a proven track record of managing and negotiating contracts, prospecting and outreach, and client relations within the Language Services and Technology industries. Proven track-record of meeting and exceeding sales goals. Skilled communicator, excelling in interdepartmental and client relations.
Overview
9
9
years of professional experience
Work History
Sales Development Representative
INGCO International
09.2023 - Current
- Identify prospects, generate leads, and close new business
- Manage all RFPs, proposals and client contracts for new business.
- Align business prospecting with marketing campaign and strategy
- Execute sales strategies and focus sales activities to achieve defined revenue and profit targets
- Conduct educational and solution-based sales presentations
- Represent the company in exhibitions and conferences
- Used data analytics to identify and track sales trends and develop actionable insights.
- Maintained current knowledge of evolving changes in the industry.
- Closed $3 million+ in new business revenue from 2023-2024
Client Services Coordinator
Deaf Services Unlimited
11.2021 - 09.2023
- Coordinated and managed requests for communication access for Deaf and Hard of Hearing individuals
- Served as account and contract manager for federal and educational contracts
- Negotiate rates, terms and conditions with contracted interpreters and providers
- Recruited and propositioned resources through various methods
- Assisted in procurement, responding to RFPs including finalizing and training colleagues on contract management
- Managed reporting processes and verified financial accuracy of billings and invoices for contracts
- Collaborated with colleagues, clients and contractors to discover profitable and viable service solutions
- Contributed to 25% of company revenue in 2022
Assistant Manager
Verizon
04.2018 - 11.2018
- People leader - provided analysis of specialists' sales strategies and provided feedback and assistance as needed
- Managed back-of-house operational duties to ensure consistency of inventory and technology compliance
- Provided customer support for both consumer and business clients through in-person or virtual meetings
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties
- Interviewed potential job candidates and made hiring recommendations to general manager
- Assisted with new employee training and conducted performance reviews to track overall
Solutions Specialist
Verizon
08.2015 - 04.2018
- Assisted customers with technical issues and device troubleshooting
- Recommended products based on their specific wants and needs
- Updated inventory and operational display on the sales floor
- Utilized mobile POS and computer systems to manage customer accounts and program devices
- Lead and organized workshops for customers to learn new devices and operating systems
- Apple expert and Google ambassador
Education
Associate - Arts
Des Moines Area Community College
Bachelor Of Arts - Anthropology And Music Technology
Iowa State University
Skills
- Account prospecting
- Customer relationship building
- Sales cycle management
- Account management
- Proposal writing
- Contract negotiation
Timeline
Sales Development Representative
INGCO International
09.2023 - Current
Client Services Coordinator
Deaf Services Unlimited
11.2021 - 09.2023
Assistant Manager
Verizon
04.2018 - 11.2018
Solutions Specialist
Verizon
08.2015 - 04.2018
Bachelor Of Arts - Anthropology And Music Technology
Iowa State University
Associate - Arts
Des Moines Area Community College
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