Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Elle Blackstock

Des Moines,IA

Summary

Experienced account manager and new business development professional with a proven track record of managing and negotiating contracts, prospecting and outreach, and client relations within the Language Services and Technology industries. Proven track-record of meeting and exceeding sales goals. Skilled communicator, excelling in interdepartmental and client relations.

Overview

9
9
years of professional experience

Work History

Sales Development Representative

INGCO International
09.2023 - Current
  • Identify prospects, generate leads, and close new business
  • Manage all RFPs, proposals and client contracts for new business.
  • Align business prospecting with marketing campaign and strategy
  • Execute sales strategies and focus sales activities to achieve defined revenue and profit targets
  • Conduct educational and solution-based sales presentations
  • Represent the company in exhibitions and conferences
  • Used data analytics to identify and track sales trends and develop actionable insights.
  • Maintained current knowledge of evolving changes in the industry.
  • Closed $3 million+ in new business revenue from 2023-2024

Client Services Coordinator

Deaf Services Unlimited
11.2021 - 09.2023
  • Coordinated and managed requests for communication access for Deaf and Hard of Hearing individuals
  • Served as account and contract manager for federal and educational contracts
  • Negotiate rates, terms and conditions with contracted interpreters and providers
  • Recruited and propositioned resources through various methods
  • Assisted in procurement, responding to RFPs including finalizing and training colleagues on contract management
  • Managed reporting processes and verified financial accuracy of billings and invoices for contracts
  • Collaborated with colleagues, clients and contractors to discover profitable and viable service solutions
  • Contributed to 25% of company revenue in 2022

Assistant Manager

Verizon
04.2018 - 11.2018
  • People leader - provided analysis of specialists' sales strategies and provided feedback and assistance as needed
  • Managed back-of-house operational duties to ensure consistency of inventory and technology compliance
  • Provided customer support for both consumer and business clients through in-person or virtual meetings
  • Liaised between managers and employees, communicating concerns and expectations to appropriate parties
  • Interviewed potential job candidates and made hiring recommendations to general manager
  • Assisted with new employee training and conducted performance reviews to track overall

Solutions Specialist

Verizon
08.2015 - 04.2018
  • Assisted customers with technical issues and device troubleshooting
  • Recommended products based on their specific wants and needs
  • Updated inventory and operational display on the sales floor
  • Utilized mobile POS and computer systems to manage customer accounts and program devices
  • Lead and organized workshops for customers to learn new devices and operating systems
  • Apple expert and Google ambassador

Education

Associate - Arts

Des Moines Area Community College

Bachelor Of Arts - Anthropology And Music Technology

Iowa State University

Skills

  • Account prospecting
  • Customer relationship building
  • Sales cycle management
  • Account management
  • Proposal writing
  • Contract negotiation

Timeline

Sales Development Representative

INGCO International
09.2023 - Current

Client Services Coordinator

Deaf Services Unlimited
11.2021 - 09.2023

Assistant Manager

Verizon
04.2018 - 11.2018

Solutions Specialist

Verizon
08.2015 - 04.2018

Bachelor Of Arts - Anthropology And Music Technology

Iowa State University

Associate - Arts

Des Moines Area Community College

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Elle Blackstock