Elle Phelps
Franklin,Virginia
Summary
Friendly Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Organized, dependable and enthusiastic candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Sports Medicine and Orthopaedics
Suffolk, VA
07.2025 - 01.2026
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Maintained accurate electronic health records and ensured compliance with privacy regulations.
- Handled insurance verification and billing inquiries to facilitate timely patient care.
- Assisted in onboarding new staff, providing training on office procedures and systems.
- Implemented workflow improvements that enhanced patient check-in processes and reduced wait times.
- Developed communication strategies for effective interaction between patients and medical staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Administrative Assistant
Bon Secours
Petersburg, VA
04.2025 - 07.2025
- Coordinated office operations to enhance workflow and improve efficiency.
- Managed scheduling and calendar appointments for executives, ensuring optimal time management.
- Developed and maintained filing systems for confidential documents, improving accessibility and organization.
- Assisted in preparation of reports and presentations, contributing to strategic planning discussions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
EKG Technician
Bons Secours Southside Medical Center
Petersburg, VA
01.2023 - 01.2025
- Conducted EKG tests to monitor cardiac activity and diagnose conditions.
- Analyzed test results to ensure accurate interpretation of data for physician review.
- Educated patients on procedures, enhancing comfort during EKG testing.
- Maintained and calibrated EKG equipment for optimal functionality and safety compliance.
- Managed patient records accurately, ensuring confidentiality and accessibility of information.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
- Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
- Assisted in the identification of abnormal heart conditions by recognizing irregularities in patient''s heart rhythms during EKG readings.
- Contributed to a well-functioning medical team by providing timely updates on patient status and test results to physicians.
- Adapted to rapidly changing situations in emergency department, providing critical EKG support during acute cardiac events.
- Maintained a clean working environment following infection prevention protocols reducing risks associated with cross-contamination..
- Supported an inclusive work environment through collaboration and open communication with colleagues from diverse backgrounds within the department.
- Provided valuable assistance during emergencies, quickly setting up necessary equipment for life-saving interventions.
- Ensured compliance with hospital standards by following strict safety and sanitation guidelines during EKG tests.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
Medical Office Receptionist
Plastic Surgery Specialists Of Virginia
5131 River Club Drive, Suite 110, 23435
04.2022 - 01.2023
- Schedule, reschedule and cancel appointments for patients.
- Receive, record and file medical payments by check, cash and credit card.
- Pull charts and prepare for nurse and doctor assessment.
- Use office software to schedule appointments for doctor visits and procedures.
- Review and send medical records to other physicians upon request.
- Keep patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
- Maintain current and accurate medical records for patients.
- File and retrieve patient records for provider.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Maintain records by recording, obtaining and updating personal and financial information.
- Enhance office productivity by handling high volume of callers per day.
Retail Sales Associate Worker
Rivers Edge Apparel
08.2021 - 04.2022
- Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Logged reports, expenses, receipts and sales documents into digital database.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used POS system to process sales, returns, online orders and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported efficient and timely replenishment of sales floor merchandise.
- Folded and arranged merchandise in attractive displays to drive sales.
- Issued receipts and processed refunds, credits or exchanges.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers and helped with product questions, selections and purchases.
- Supported loss prevention goals by monitoring shopper behavior.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Perfectly Natural Soap
03.2021 - 07.2021
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Supported loss prevention goals by monitoring shopper behavior.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Retail Store Assistant Manager
Olympia Sports Inc.
03.2018 - 02.2019
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Maintained accurate electronic health records and ensured compliance with privacy regulations.
- Handled insurance verification and billing inquiries to facilitate timely patient care.
- Assisted in onboarding new staff, providing training on office procedures and systems.
- Implemented workflow improvements that enhanced patient check-in processes and reduced wait times.
- Developed communication strategies for effective interaction between patients and medical staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Associate of Arts - General Studies
Paul D Camp Community College
Franklin, VA05.2020
Skills
- Multitasking and Prioritization
- Focus and Follow-Through
- Record preparation
- Patient check-in
- Records Management
- HIPAA Guidelines
- Data Entry Software
- Referral Verification
- Healthcare experience
- Medical Billing and Coding Acknowledgement
- Insurance verification
- Front desk operations
- HIPAA compliance
Timeline
Medical Receptionist
Sports Medicine and Orthopaedics
07.2025 - 01.2026
Administrative Assistant
Bon Secours
04.2025 - 07.2025
EKG Technician
Bons Secours Southside Medical Center
01.2023 - 01.2025
Medical Office Receptionist
Plastic Surgery Specialists Of Virginia
04.2022 - 01.2023
Retail Sales Associate Worker
Rivers Edge Apparel
08.2021 - 04.2022
Retail Sales Associate
Perfectly Natural Soap
03.2021 - 07.2021
Retail Store Assistant Manager
Olympia Sports Inc.
03.2018 - 02.2019
Associate of Arts - General Studies
Paul D Camp Community College