Elle Russell
Austin,TX
Summary
Shift manager with extensive experience in enhancing customer service and operational efficiency. Proven ability to lead teams effectively while maintaining high service standards. Skilled in conflict resolution and cash management, resulting in increased customer satisfaction.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Shift Manager
Fresh Plus
Austin, Texas
11.2023 - Current
- Trained new employees on customer service protocols and store procedures, enhancing service quality consistency.
- Assisted employees during peak periods, ensuring smooth operations and maintaining customer satisfaction.
- Positioned skilled staff strategically throughout shifts to enhance department productivity.
- Resolved customer complaints swiftly to boost satisfaction and loyalty.
- Managed daily cash intake by counting registers and tabulating profits to maintain financial accuracy.
- Inspected work areas regularly for cleanliness and adherence to organization standards.
- Developed strong relationships with staff, customers, and vendors through effective communication. with staff, customers, and vendors.
Education
High School Diploma -
Premier High School
Austin, TX05-2023
Skills
- Customer service
- Employee training
- Cash management
- Operational efficiency
- Team leadership
- Staff scheduling
- Performance evaluation
- Conflict resolution
- Time management
- Opening and closing procedures
Certification
CPR Certified
Timeline
Shift Manager
Fresh Plus
11.2023 - Current
High School Diploma -
Premier High School