Elle Schneberger
Honolulu,HI
Summary
Highly trained with over 10 years of experience in customer service settings ranging from retail to emergency services. Will be graduating in Fall 2024 with a Bachelor's degree in Computer Forensics and Digital Investigations from Champlain College.
Overview
6
6
years of professional experience
Work History
Office Manager
Kathryn Taketa-Wong, N.D. LLC
10.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Oversee monthly patient payments and record them on their programs.
- Scheduled potential patient phone consultations, new patient office visits, and follow up appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Communications Officer/ Dispatcher
Walton County Sheriffs Office
08.2021 - 07.2022
- Route and dispatch calls to the proper zone deputy
- Provide the officer with the details of the call via radio dispatch
- Ensure any alerts pertaining to the address are relayed to the officer
- Conduct safety checks on deputies within standard time limits
- Run driver's licenses for validation and advise deputy on status
- Run vehicle tag numbers for validation and advise the deputy of the status
- Run criminal background checks when instructed by the deputy
- Run gun serial numbers to ensure they are not reported stolen
- Ensure the criminal background check that was run is properly documented for record-keeping purposes
- Provide emergency traffic when necessary and document all officer narrations into the call notes
- Input BOLOs, missing persons, and stolen vehicle alerts into the CAD system
- Make calls on behalf of the deputy to third parties such as wrecker companies, medical examiners, etc
- Take non-emergency phone calls and handle accordingly.
Receptionist
Women's Health Care
04.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled, coordinated and confirmed appointments and meetings.
Store Manager
Mattress Firm
03.2020 - 03.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Lead Sales Associate
Goodwill Industries
02.2018 - 03.2020
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained, coached, and mentored new sales associates for maximum performance.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Education
Bachelor of Science - Computer Forensics And Digital Investigations
Champlain College
Burlington, VT11.2024
Skills
- Customer Service
- Flexibility
- Available Nights, Weekends and Holidays
- Mentoring
- Sales Floor Organization
- Opening and Closing Procedures
- Exceeding Customer Expectations
- Engaging with Diverse Customers
- Leadership
- Attention to Detail
- Calm and Professional Under Pressure
- Adaptability
- Cash Handling
- Office Administration
Timeline
Office Manager
Kathryn Taketa-Wong, N.D. LLC
10.2022 - Current
Communications Officer/ Dispatcher
Walton County Sheriffs Office
08.2021 - 07.2022
Receptionist
Women's Health Care
04.2021 - 08.2021
Store Manager
Mattress Firm
03.2020 - 03.2021
Lead Sales Associate
Goodwill Industries
02.2018 - 03.2020
Bachelor of Science - Computer Forensics And Digital Investigations
Champlain College
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