Elle Schneberger
Ocala
Summary
Highly trained professional with over 10 years of experience in customer service settings, including retail and emergency services. Proven track record of delivering exceptional customer experiences and resolving complex issues with a calm and composed demeanor. Deep understanding of customer needs and preferences, consistently exceeding expectations through effective communication and problem-solving skills. Committed to providing top-notch service, fostering positive relationships, and ensuring customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Office Manager
Kathryn Taketa-Wong, N.D. LLC
10.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Oversee monthly patient payments and record them on their programs.
- Scheduled potential patient phone consultations, new patient office visits, and follow up appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Optimize office metrics to more accurately track revenue and program details.
Communications Officer/Dispatcher
Walton County Sheriffs Office
08.2021 - 07.2022
- Route and dispatch calls to the proper zone deputy
- Provide the officer with the details of the call via radio dispatch
- Ensure any alerts pertaining to the address are relayed to the officer
- Conduct safety checks on deputies within standard time limits
- Run driver's licenses for validation and advise deputy on status
- Run vehicle tag numbers for validation and advise the deputy of the status
- Run criminal background checks when instructed by the deputy
- Run gun serial numbers to ensure they are not reported stolen
- Ensure the criminal background check that was run is properly documented for record-keeping purposes
- Provide emergency traffic when necessary and document all officer narrations into the call notes
- Input BOLOs, missing persons, and stolen vehicle alerts into the CAD system
- Make calls on behalf of the deputy to third parties such as wrecker companies, medical examiners, etc
- Take non-emergency phone calls and handle accordingly.
Receptionist
Women's Health Care
04.2021 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled, coordinated and confirmed appointments and meetings.
Store Manager
Mattress Firm
03.2020 - 03.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Made cold calls to potential guests to advise them on current sales.
Lead Sales Associate
Goodwill Industries
02.2018 - 03.2020
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained, coached, and mentored new sales associates for maximum performance.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Education
Bachelor of Science - Computer Forensics And Digital Investigations
Champlain College
04.2024
Skills
- Problem Solving
- Multitasking
- Adaptability
- Attention to Detail
- Calm and Professional Under Pressure
- Work Ethic
- Communication
- Flexibility
- Available Nights, Weekends and Holidays
- Mentoring
- Exceeding Customer Expectations
- Engaging with Diverse Customers
- Leadership
- Office Administration
- Inventory Management
Timeline
Office Manager
Kathryn Taketa-Wong, N.D. LLC
10.2022 - Current
Communications Officer/Dispatcher
Walton County Sheriffs Office
08.2021 - 07.2022
Receptionist
Women's Health Care
04.2021 - 08.2021
Store Manager
Mattress Firm
03.2020 - 03.2021
Lead Sales Associate
Goodwill Industries
02.2018 - 03.2020
Bachelor of Science - Computer Forensics And Digital Investigations
Champlain College
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