Elle Wagers
Jacksonville ,FL
Summary
Passionate leader and team member with strong problem-solving skills, experienced in customer service. Adaptable to fast-paced working environments with good communication skills. Leads with patience and empathy for all team members and customers. Stays organized and pays close attention to detail.
Overview
4
4
years of professional experience
Work History
Shift Lead
Auntie Anne’s
Jacksonville, FL St Johns Town Center
03.2025 - 04.2026
- Supervised shifts, delegated daily tasks to team members
- Trained new employees on product preparation, equipment use, and safety protocols.
- Responsible for rolling all pretzel products during shifts and overseeing their bake and ensuring quality before serving.
- Provided great customer service by addressing any questions, resolving issues, and maintaining a welcoming atmosphere for all customers.
- Completed store opening and closing procedures, including including cash drawer setup and breakdown, filing daily reports, and making bank deposits.
Front of House Manager
V Pizza
Fernandina Beach, Florida
04.2023 - 11.2024
- Responsible for training front-of-house employees and maintaining the face of the restaurant.
- Monitor and coordinate with all front-of-house employees, delegating the workload, side tasks, and assigning stations for each shift.
- Ensuring the best experience for customers, addressing any questions or concerns, fulfilling all requests, and making lasting connections.
- Proficient in all areas of the restaurant including front register, expo, dish pit, and bar.
Car Wash Attendant
Whistle Express Car Wash
Yulee, Florida
02.2023 - 04.2023
- Direct cars safely into the car wash tunnel, loading and prepping them according to their wash.
- Assist customers at the pay station, answering any questions and helping them choose the perfect wash.
- Walk the parking lot, checking on vacuums and offering air fresheners to customers.
- Tell customers about our monthly washes, explaining the benefits of our memberships.
Apparel Associate
Walmart
Jacksonville, Florida
12.2022 - 01.2023
- Moves incoming merchandise onto the sales floor, processing returns, and zoning the department.
- Greet customers, addressing any questions or concerns.
- Tidy all displays and tables, rezoning and sizing each section.
- Assist with stocking merchandise in neighboring departments.
Server's Assistant
Taverna
Jacksonville, Florida
02.2022 - 09.2022
- Help servers flip and set tables for incoming reservations.
- Supply the bar with ice, ran hot plates, and glasses to and from the bar.
- Stay aware of incoming reservations and priority tables.
- Remained well organized, working quickly under pressure and pivoting priorities when needed.
- Be attentive to customers, updating management on any requests or complaints.
- Closing required a reset of the entire restaurant. Including taking all dishes to dish pit, taking out all trash to dumpster, breaking down boxes, and replacing dirty linens and rags from the kitchen.
Host
Taverna
Jacksonville, Florida
02.2022 - 09.2022
- Responsible for all reservations and walk-ins, expected to update restaurant on Open Table. Managed cleanliness of the host stand and restrooms.
- Win over first-time customers and encourage walk-ins to dine with the restaurant.
- Communicate clearly with coworkers, supporting them when necessary. Pick up side work, such as polishing glasses, sweeping, or resetting tables.
- Remain professional at all times, attend to all customer requests, and represent the restaurant in a positive manner.
Education
GED -
Florida Virtual School
Skills
Customer Service, strong communicator over phone and in person
Technical, familiar with multiple POS and booking systems
Cash handling, daily reporting, and bank deposits
Analytical, observant and creative problem-solving
Staff supervision and development, delegation of work
Quality control, food and work safety
Timeline
Shift Lead
Auntie Anne’s
03.2025 - 04.2026
Front of House Manager
V Pizza
04.2023 - 11.2024
Car Wash Attendant
Whistle Express Car Wash
02.2023 - 04.2023
Apparel Associate
Walmart
12.2022 - 01.2023
Server's Assistant
Taverna
02.2022 - 09.2022
Host
Taverna
02.2022 - 09.2022
GED -
Florida Virtual School