Ellen Beckham
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Community Health Network
10.2023 - Current
- Displaying PRIIDE values at all times
- Checking patients in and out
- Answering the phone to address patient inquiries and scheduling appointments
- Documenting insurance information, personal information, payment methods and other important patient information
- Updating patient files and appointment information accurately
Communicating information and important details to other medical care staff - Contacting insurance companies regarding coverage, preapprovals, billing and other issues
- Processing payments from patients
- Managing various types of paperwork and other clerical duties
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Front End Supervisor
Walmart
01.2020 - 08.2023
- Lead and supervise team of front-end service associates
- Maintain a clean and organized store
- Assist with opening and closing procedures, including counting cash and operating the register
- Provide excellent customer service
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Resolved escalated customer complaints with professionalism
Patient Access Representative
Franciscan Alliance
06.2021 - 01.2022
- Checking patients in and out
- Answering the phone to address patient inquiries and scheduling appointments
- Documenting insurance information, personal information, payment methods and other important patient information
- Updating patient files and appointment information accurately
- Communicating information and important details to other medical care staff
- Contacting insurance companies regarding coverage, preapprovals, billing and other issues
- Processing payments from patients
- Managing various types of paperwork and other clerical duties
- Ensure compliance with HIPAA regulations
Education
GED -
Herron High School
Indianapolis, IN06-2018
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- Team collaboration
- Fee collection
- Calm and effective under pressure
- Resolving problems
Timeline
Patient Access Representative
Community Health Network
10.2023 - Current
Patient Access Representative
Franciscan Alliance
06.2021 - 01.2022
Front End Supervisor
Walmart
01.2020 - 08.2023
GED -
Herron High School
Similar Profiles
Angie DalzellAngie Dalzell
Hospice Care Consultant at Community Hospice With Community Health NetworkHospice Care Consultant at Community Hospice With Community Health Network
Kaya HicksKaya Hicks
Direct Support Professional at Community Health Network/ Rutland Mental HealthDirect Support Professional at Community Health Network/ Rutland Mental Health
Shelby BryantShelby Bryant
LPN at Community Health NetworkLPN at Community Health Network
Kristy Ochsner KordKristy Ochsner Kord
Limited Radiologic Technologist/Registered Medical Assistant at Community Health NetworkLimited Radiologic Technologist/Registered Medical Assistant at Community Health Network
Sharde BuchananSharde Buchanan
Patient Access Representative III/ Hospital Patient Access/Team Lead/Cashier at Memorial Hermann Health SystemPatient Access Representative III/ Hospital Patient Access/Team Lead/Cashier at Memorial Hermann Health System