Ellen Beckham
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Community Health Network
10.2023 - Current
- Displaying PRIIDE values at all times
- Checking patients in and out
- Answering the phone to address patient inquiries and scheduling appointments
- Documenting insurance information, personal information, payment methods and other important patient information
- Updating patient files and appointment information accurately
Communicating information and important details to other medical care staff - Contacting insurance companies regarding coverage, preapprovals, billing and other issues
- Processing payments from patients
- Managing various types of paperwork and other clerical duties
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Front End Supervisor
Walmart
01.2020 - 08.2023
- Lead and supervise team of front-end service associates
- Maintain a clean and organized store
- Assist with opening and closing procedures, including counting cash and operating the register
- Provide excellent customer service
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Resolved escalated customer complaints with professionalism
Patient Access Representative
Franciscan Alliance
06.2021 - 01.2022
- Checking patients in and out
- Answering the phone to address patient inquiries and scheduling appointments
- Documenting insurance information, personal information, payment methods and other important patient information
- Updating patient files and appointment information accurately
- Communicating information and important details to other medical care staff
- Contacting insurance companies regarding coverage, preapprovals, billing and other issues
- Processing payments from patients
- Managing various types of paperwork and other clerical duties
- Ensure compliance with HIPAA regulations
Education
GED -
Herron High School
Indianapolis, IN06-2018
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Healthcare systems navigation
- Team collaboration
- Fee collection
- Calm and effective under pressure
- Resolving problems
Timeline
Patient Access Representative
Community Health Network
10.2023 - Current
Patient Access Representative
Franciscan Alliance
06.2021 - 01.2022
Front End Supervisor
Walmart
01.2020 - 08.2023
GED -
Herron High School