Ellen Callas
Hospitality Executive
Hudson,MA
Summary
Accomplished leader with a proven track record of progressive growth and experience in strategic oversight of property teams. Experienced in rebranding and repositioning hotels in the market to drive sales generation and profit. Exceptional strategic planning skills with a capacity to create development plans that exceed benchmarks of brand and competitive market performance. Results driven leader, consistently being recognized with awards for performance in sales, customer service and employee development.
Overview
13
13
years of professional experience
Work History
Vice President of Operations
United Capital Corp
Great Neck , NY
03.2019 - 01.2024
- Oversaw all Operating divisions including Sales, Revenue Management, Human Resources, Risk Management, Regional Director of Operations, Food & Beverage of 10 hotels including renowned Ocean Place Resort & Spa.
- Drove revenues to $138M, up 8.5% YOY through implementing revenue optimization strategies and efficiency improvements.
- Enhanced customer satisfaction with active engagement on brand sites, analysis of reporting and deploying best practices to move hotels to green zone.
- Revamp Concierge Club level offerings including new beverage program, curated food offerings and service standards.
- Re-brand and reposition newly acquired hotels undergoing major renovations.
- Lead Union negotiations for collective bargaining agreements as well as arbitrations.
Vice President of Operations
Richfield Hospitality
07.2011 - 12.2018
- Oversaw 22 full service, 5, 4 and 3 diamond, branded and independent hotels.
- Promoted from Area Managing Director in 2014 to Vice President of Operations reporting to Chief Executive Officer.
- Executed closing of company including sale of owned assets along with termination of contracts for managed assets.
Education
Bachelor of Arts - Psychology, Human Resource Management
Boston College
Chestnut Hill, MASkills
Operational Leadership
undefinedAccomplishments
- Senior leadership roles at 5 & 4 diamond hotels including Ritz-Carlton Boston, La Posada de Santa Fe and Copley Plaza Hotel.
- Actively engage Franchise Brand Support Leaders to improve performance with Marriott, Hilton, Radisson, IHG and Choice Brands.
- Project management with new builds focused on scheduling and execution of building, training and brand milestones.
- Launched new programs and technology to improve deficiencies in hiring systems, procurement and forecasting accuracy.
- Appointed to Marriott's Delta Advisory Board 2020 - 2023
Timeline
Vice President of Operations
United Capital Corp
03.2019 - 01.2024
Vice President of Operations
Richfield Hospitality
07.2011 - 12.2018
Bachelor of Arts - Psychology, Human Resource Management
Boston College
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