Ellen Cervo
Winston-Salem,NC
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Magnolia House Of Health
Winston-Salem, NC
01.2014 - 12.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Receptionist
YWCA
Winston-Salem, NC
03.2010 - 09.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Assistant Manager
Tuesday Morning
02.2005 - 10.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
John Lick High School
San Jose, CA05.1962
Skills
- Appointment Scheduling
- Product Knowledge
- Consultative Sales
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Magnolia House Of Health
01.2014 - 12.2014
Receptionist
YWCA
03.2010 - 09.2010
Assistant Manager
Tuesday Morning
02.2005 - 10.2008
High School Diploma -
John Lick High School