Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ellen Cervo

Winston-Salem,NC

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Magnolia House Of Health
01.2014 - 12.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Receptionist

YWCA
03.2010 - 09.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Assistant Manager

Tuesday Morning
02.2005 - 10.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

John Lick High School
San Jose, CA
05.1962

Skills

  • Appointment Scheduling
  • Product Knowledge
  • Consultative Sales

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Magnolia House Of Health
01.2014 - 12.2014

Receptionist

YWCA
03.2010 - 09.2010

Assistant Manager

Tuesday Morning
02.2005 - 10.2008

High School Diploma -

John Lick High School

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Ellen Cervo