Summary
Overview
Work History
Education
Skills
Hobbies
References
Languages
Timeline
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Ellen Cheremoshnyuk

Lantana,FL

Summary

Dynamic sales and customer service professional with proven success at JPMorgan Chase, excelling in problem-solving and customer engagement. Adept at multitasking and fostering relationships, I effectively negotiated account settlements and enhanced customer satisfaction. Recognized for critical thinking and professionalism, I consistently achieved team goals while delivering tailored solutions to meet client needs.

Overview

9
9
years of professional experience

Work History

Sales Associate

Lev's Pawn Shop
Columbus, Ohio
03.2020 - 08.2023
  • Processed payments and issued accurate changes to customers.
  • Executed daily recovery tasks to maintain cleanliness in work areas for maximum productivity.
  • Assisted customers in locating specific products, addressing inquiries, and providing product recommendations.
  • Organized new merchandise with effective signage and attractive displays to enhance customer sales and clear overstock items.
  • Marketed diverse products by articulating distinctive features and instructing customers on effective application
  • Developed and preserved connections with colleagues and executive leadership to promote team success.
  • Maintained comprehensive knowledge of product, service, and company policies to serve as a resource for coworkers and customers.
  • Addressed product inquiries utilizing current knowledge of sales and promotions.
  • Nurtured strong relationships with customers through tailored connections.
  • Conducted engaging, professional conversations with customers to identify needs.
  • Enhanced purchase amounts through strategic cross-selling of complementary products.
  • Worked with fellow sales team members to achieve group targets.
  • Responded to incoming telephone calls to deliver store, product, and service information.
  • Aligned with company initiatives and attained established goals.

Customer Service Representative

Aetna Medicaid
Columbus, Ohio
06.2019 - 02.2020
  • Resolved issues and answered inquiries from members, providers, and plan sponsors via phone and written correspondence.
  • Documented and tracked interactions with members, providers, and plan sponsors to ensure accuracy.
  • Guided members through benefit plans, Aetna policies, and regulatory compliance resources.
  • Built trusting relationships with members by understanding needs and advocating for optimal health outcomes.
  • Anticipated customer requirements and addressed unasked questions regarding benefits and self-service tools.
  • Utilized customer service framework to make informed financial decisions for issue resolution.
  • Educated providers on self-service options and assisted with credentialing processes.
  • Compiled claim data for audits while preparing complaint trend reports.

Overdraft Collections

JPMorgan Chase
Columbus, Ohio
02.2019 - 06.2019
  • Managed inbound and outbound calls to facilitate effective member communication.
  • Delivered tailored solutions for members based on individual needs.
  • Navigated multiple systems efficiently to access necessary information.
  • Negotiated account settlements and established payment plans for members.
  • Notified customers about delinquent accounts and initiated collection efforts.
  • Provided exceptional service while maintaining professionalism during challenging interactions.
  • Processed payments and set up recurring drafts to ensure timely collections.
  • Recorded and updated customer accounts with accurate contact information.

Fraud Agent

Discover Financials
10.2018 - 01.2019
  • Taking inbound calls to help reassure the customer that we would follow-up with the case and reach out to them if needed
  • Navigated through multiple different systems
  • Answered any questions the customer had
  • Shut down any accounts that had fraudulent activity on the account.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Connected patterns for underlying account associations to discover undetected fraud.
  • Used multiple data sources to derive end-to-end fraud performance metrics.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Served as primary contact for fraud claim inquiries.

Shift Leader

Vestcom
Columbus, Ohio
06.2014 - 09.2018
  • Trained new temporary agents to ensure timely processing of customer orders.
  • Packaged and shipped set files to divisions on the same day of receipt.
  • Operated Stackz machine for cutting labels to specified sizes.
  • Promoted to shift lead after one year due to exemplary performance.
  • Supervised employees to uphold productivity and customer service standards.
  • Ensured compliance with company safety procedures and operational requirements.
  • Supported general manager in executing operational strategies and initiatives.
  • Evaluated employee performance, providing targeted feedback and recognition.

Education

Some College (No Degree) - Radiography

Palm Beach State College
Lake Worth, FL

Skills

  • Multitasking and time management
  • Organizational skills
  • Customer service
  • Critical thinking
  • Verbal and written communication
  • Task prioritization
  • Professionalism and courtesy
  • Technical proficiency
  • Patient communication
  • Customer engagement
  • Goal oriented
  • Problem-solving

Hobbies

  • Reading
  • Cooking
  • Spending time with my daughter

References

References Jim Harwood (Manager) (931)-302-3819 Derek Gill (Coworker) (614)-965-0024 Ryan Robinson (Associate) (614)-949-4684

Languages

Russian
Native/ Bilingual

Timeline

Sales Associate

Lev's Pawn Shop
03.2020 - 08.2023

Customer Service Representative

Aetna Medicaid
06.2019 - 02.2020

Overdraft Collections

JPMorgan Chase
02.2019 - 06.2019

Fraud Agent

Discover Financials
10.2018 - 01.2019

Shift Leader

Vestcom
06.2014 - 09.2018

Some College (No Degree) - Radiography

Palm Beach State College

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