ELLEN DIAZ-BARCENA
Casselberry,FL
Summary
Highly skilled and experienced server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Striving to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
11
11
years of professional experience
Work History
Server
BAYRIDGE SUSHI
Longwood, FL
01.2021 - 12.2023
- Assist guests in order selection by promoting specific menu items and specials
- Up-sell appetizers, specialty beverages and desserts to increase guest check averages
- Frequently assist colleagues during rush periods to promote teamwork while providing exceptional service and guest dining experience
- Collect payments and balance transactions with receipts
- Demonstrate a positive attitude and energetic personality with a strong work ethic.
Lead Server/Bartender
POSTTIME LOUNGE & CAFE
Longwood, FL
09.2015 - 09.2020
- Welcomed guests and provided excellent customer service.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Verified legal drinking age before serving beer, wine and liquor to comply with state law.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Managed opening and closing duties to facilitate restaurant operations.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Server Trainer
Bar Louie
Miami, FL
04.2013 - 07.2015
- Trained new employees on restaurant procedures and plating techniques.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
Diploma -
ROBERT MORGAN HIGH SCHOOL
01.2000
Skills
- Customer Service & Satisfaction
- High-Volume Dining
- Safe Food Handling
- Beverage Preparation
- Point of Sale (POS) operations
- Payment Processing & Cash Handling
- Teamwork & Collaboration
- Staff Training
- Team Leadership
- Task Prioritization
- Time Management
- Proficient in English & Spanish
Timeline
Server
BAYRIDGE SUSHI
01.2021 - 12.2023
Lead Server/Bartender
POSTTIME LOUNGE & CAFE
09.2015 - 09.2020
Server Trainer
Bar Louie
04.2013 - 07.2015
Diploma -
ROBERT MORGAN HIGH SCHOOL
Similar Profiles
Wisdom KamandaWisdom Kamanda
Mental Health Counselor at BayRidge HospitalMental Health Counselor at BayRidge Hospital
Viviane Jean-ClaudeViviane Jean-Claude
Front desk receptionist at Bayridge Sunset Park Dialysis CenterFront desk receptionist at Bayridge Sunset Park Dialysis Center
OURANIA MARKAKIOURANIA MARKAKI
Financial Services Associate at New York Community Bank, BayRidgeFinancial Services Associate at New York Community Bank, BayRidge