MIKAYLA TOLIVER
Dunwoody
Summary
Dedicated customer service and fulfillment professional with extensive experience in retail, hospitality, and logistics. Known for strong multitasking abilities, attention to detail, and commitment to customer satisfaction. Skilled in fast-paced environments, with a background in technical support, order fulfillment, and front-line service.
Overview
10
10
years of professional experience
Work History
Server
Juicy King Crab House
10.2024 - Current
- Managed multiple tables with high efficiency and attention to guest needs.
- Addressed and resolved customer concerns, ensuring repeat business.
- Consistently met or exceeded performance goals and sales targets.
Server
First Watch
11.2023 - 05.2024
- Delivered attentive service, handled guest complaints, and upsold menu items.
- Maintained cleanliness and compliance with safety standards.
- Collaborated with coworkers during high-volume hours.
Front Desk Receptionist
Francini Marble
10.2023 - 11.2023
- Greeted clients, scheduled showroom visits, and handled administrative duties.
- Assisted with social media content to boost brand engagement.
- Managed incoming mail and kept the front area organized.
Technical Support Advisor
Apple
05.2023 - 09.2023
- Diagnosed and resolved customer tech issues efficiently.
- Delivered high-quality support with focus on retention and satisfaction.
- Maintained detailed records and minimized escalations.
Fulfillment Center Associate
Amazon
10.2022 - 04.2023
- Received, recorded, and tracked inventory items.
- Packaged fragile products securely and maintained cleanliness in work areas.
- Moved items through warehouse processes for timely shipping.
Fulfillment Associate
Target
06.2021 - 09.2022
- Labeled, packed, and palletized merchandise for delivery.
- Collaborated with team to meet productivity goals.
- Assisted in order picking, assembly, and shipment staging.
Retail Salesperson
Disabled American Veterans Thrift Store
08.2016 - 06.2021
- Created appealing displays and provided attentive customer service.
- Handled transactions and maintained register accuracy.
- Resolved customer concerns with patience and product knowledge.
Cashier
Kmart (Sears Holding)
11.2015 - 08.2016
- Assisted customers with locating items and purchasing decisions.
- Maintained clean, organized sales floor and accurate cash handling.
- Contributed to customer retention through friendly service.
Education
Bachelor Of Science - Psychology
Norfolk State University
Norfolk, VASkills
- Customer Service & Satisfaction
- Technical Troubleshooting
- Inventory Management
- Multitasking & Prioritization
Timeline
Server
Juicy King Crab House
10.2024 - Current
Server
First Watch
11.2023 - 05.2024
Front Desk Receptionist
Francini Marble
10.2023 - 11.2023
Technical Support Advisor
Apple
05.2023 - 09.2023
Fulfillment Center Associate
Amazon
10.2022 - 04.2023
Fulfillment Associate
Target
06.2021 - 09.2022
Retail Salesperson
Disabled American Veterans Thrift Store
08.2016 - 06.2021
Cashier
Kmart (Sears Holding)
11.2015 - 08.2016
Bachelor Of Science - Psychology
Norfolk State University
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