Ellen Diehl
Villanova,PA
Summary
Motivated employee with an engaging personality and flexible approach. Bringing organization skills along with an exceptional customer service background. Hard working and eager to succeed in any task presented.
Overview
6
6
years of professional experience
Work History
Server
Kinya Sushi/Yakitori
06.2024 - Current
- Interacted with and provided efficient service to customers; dealt with difficult customers in a friendly and calm manner, making sure customers needs were met; worked with a team to create a stable and efficient work environment; organized and kept control of the cash register.
BARISTA AT HOLY GROUNDS CAFÉ
01.2024 - Current
- Worked with adult and student coworkers to provide drinks and snacks to students; managed time effectively to close by 8pm every day; interacted professionally with customers, both students and professors; juggled my schedule as a student with my employee schedule.
Barista
simply bold café
08.2022 - 08.2024
- Pleasantly interacted with customers during hectic periods to promote a fun and positive environment; created a wide variety of hot and cold drinks; cleaned counters, machines, utensils, and seating areas daily; maintained and operated espresso machines, blenders, coffee brewers and other equipment; memorized recipes for specialty coffees and other beverages; trained new team members and worked efficiently with a team in a high stress environment.
Waitress
GNA Ristorante
07.2021 - 10.2021
- Assisted with day to day operations, working efficiently and productively with team members; provided swift and efficient service to customers in a fast paced environment; learned and adapted quickly to new technology and software; demonstrated effective time management skills.
Warehouse worker
Higley Enterprises
11.2018 - 03.2020
- Worked efficiently in fast paced environments; worked with a team of people to meet tight deadlines; organized items and shelves in the warehouse; learned and adapted quickly to new technology and software; developed strong organizational and communication skills.
Education
Bachelor of Science - Psychology
Villanova University
Villanova, PA05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Effective time management
- Teamwork and Collaboration
- Quick Learner
- Effective communication
Volunteer Experience
- Mini-THON, chair member/ liaison, communicated with donors and organized events for a volunteer organization that raised money to fight pediatric cancer.
- Safe Berks, food and clothing drive, Annually served with a food and clothing drive for a women’s shelter.
- Local Homeless Shelter, food service, Served food at a local homeless shelter with my church on several different occasions.
Timeline
Server
Kinya Sushi/Yakitori
06.2024 - Current
BARISTA AT HOLY GROUNDS CAFÉ
01.2024 - Current
Barista
simply bold café
08.2022 - 08.2024
Waitress
GNA Ristorante
07.2021 - 10.2021
Warehouse worker
Higley Enterprises
11.2018 - 03.2020
Bachelor of Science - Psychology
Villanova University
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