JOVAN SSERWANJE
DUBAI ,UNITED ARAB EMIRATES
Summary
Focused, detail-oriented Security Guard with more than 2 years protecting corporate assets and maintaining safety.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
RECEPTIONIST
TEA JUNCTION
DUBAI , UNITED ARAB EMIRATES
03.2024 - Current
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Delivered front of house duties with warm and professional manner.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Answered 300+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
SECURITY GUARD
ASKAR SECURITY SERVICES
KAMPALA , UGANDA
09.2020 - 09.2023
- Checked ID cards and documented details in security log.
- Prepared regular written logs and incident reports at close of each shift for management team.
- Completed regular patrols after business hours, preventing intrusions and detecting problems.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
- Patrolled property during open hours, observing activities and deterring vandalism or criminal activity.
Education
HIGH SCHOOL DIPLOMA - ART COMBINATION
NTAKE SECONDARY SCHOOL
WAMPEWO /UGANDA 03.2013 - 12.2014
HIGH SCHOOL CERTIFICATE - ARTS AND SCIENCES
YOUNAN BULAMU
GAYAZA/UGANDA 02.2009 - 11.2012
Skills
- Customer Service
- Emergency Response
- Verbal communication
- Attention to Details
- Microsoft Office
- Facility and asset protection
- Traffic control
- Access Control
- Physical stamina
- Reporting skills
- Front desk operations
- ID verification
- Radio communications
Languages
English
Fluent
Arabic
Beginner
Affiliations
- READING, FOOTBALL, LISTENING TO MUSIC,
Certification
- HIGH SCHOOL DIPLOMA
- HIGH SCHOOL CERTIFICATE
- EXPERIENCE CERTIFICATE
VISA STATUS
- VISIT VISA
References
References available upon request.
Timeline
RECEPTIONIST
TEA JUNCTION
03.2024 - Current
SECURITY GUARD
ASKAR SECURITY SERVICES
09.2020 - 09.2023
HIGH SCHOOL DIPLOMA - ART COMBINATION
NTAKE SECONDARY SCHOOL
03.2013 - 12.2014
HIGH SCHOOL CERTIFICATE - ARTS AND SCIENCES
YOUNAN BULAMU
02.2009 - 11.2012