Ellen Matingo
Dallas,GA
Summary
I am a dedicated professional with expertise in customer service, adept at multitasking and effective time management. I am committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Physical Commodity Broker
austrilia world trading company
Dubai, Dubai
02.2023 - 12.2024
- Processed transactions accurately using point-of-sale systems to maintain efficiency.
- Communicated daily with clients, providing insights on market trends and strategies.
- Collaborated with suppliers to negotiate favorable pricing and terms effectively.
- Managed documentation related to transactions and compliance requirements thoroughly.
- Negotiated contracts to secure improved pricing and terms with suppliers.
- Verified legal formalities completion prior to closing dates through diligent research.
Independent Commodity Broker
Dubai, United Arab Emirates
Dubai
12.2019 - 12.2024
- Executed buy and sell orders for various commodities in international markets.
- Managed client relationships to enhance satisfaction and retain business accounts.
- Utilized trading platforms for efficient transaction facilitation and portfolio performance monitoring.
- Provided tailored investment advice on commodities based on client needs.
- Negotiated commodity purchases and sales to secure favorable terms for clients.
- Resolved customer disputes related to pricing and delivery terms of transactions.
Business Development Officer
zambuko trust
Bulawayo, Bulawayo
06.2015 - 12.2019
- Identified new business opportunities through market analysis and customer feedback.
- Developed strategic partnerships to enhance service offerings and outreach efforts.
- Evaluated loan applications for creditworthiness and risk assessment.
- Collaborated with clients to gather necessary financial documentation.
- Guided clients through the loan process and answered inquiries.
- Reviewed loan agreements for compliance with regulations.
- Assisted in preparing and presenting loan proposals to management.
- Monitored loan portfolios for potential issues or adjustments needed.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Managed debt collection efforts through effective communication with clients.
- Analyzed account data to identify overdue payments and prioritize recovery actions.
- Negotiated payment plans with clients to facilitate timely debt resolution.
Loan Officer
Agricultural Development Bank of Zimbabwe
Bulawayo
08.2014 - 06.2015
- Evaluated loan applications for creditworthiness and risk assessment.
- Submitted loan applications to underwriting department for review and approval process.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Managed pipeline of loans ensuring that all deadlines are met and loans progress to closing.
- Processed recovery claims and ensured proper documentation standards were met.
Education
BBA - Finance
Solusi University
Zimbabwe03-2012
Some College (No Degree) - Registered Behaivour Therapist
Autism And Partnership Foundation
Los Angeles, CASkills
- Transaction processing
- Market analysis
- Contract negotiation
- Client relations
- Risk assessment
- Compliance management
Timeline
Physical Commodity Broker
austrilia world trading company
02.2023 - 12.2024
Independent Commodity Broker
Dubai, United Arab Emirates
12.2019 - 12.2024
Business Development Officer
zambuko trust
06.2015 - 12.2019
Loan Officer
Agricultural Development Bank of Zimbabwe
08.2014 - 06.2015
BBA - Finance
Solusi University
Some College (No Degree) - Registered Behaivour Therapist
Autism And Partnership Foundation
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