Ellen Rincon
Largo,FL
Summary
Works best both individually and within a team, wins people over with friendliness and empathy by building rapport with others and has a passion driven towards guiding with compassion and understanding. Looking to be challenged and advance with in studied field using gained interpersonal skills through work history into a new career chapter.
Overview
11
11
years of professional experience
Work History
CXR
Enterprise Rent-A-Car
02.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Ticketing Agent/Guest Service Representative
Clearwater Marine Aquarium
10.2017 - 06.2021
- Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
- Streamlined wait times for customers by managing queues and handling inquiries promptly.
- Resolved customer complaints by offering solutions and escalating issues when necessary.
- Increased repeat business by building rapport with customers and providing exceptional service.
- Contributed to team goals by meeting or exceeding individual sales targets on a consistent basis.
Account Representative
Best Cellular
07.2012 - 08.2017
- Collaborated with other departments to address customer needs and service requests.
- Implemented customized account plans to meet individual client needs.
- Researched and recommended new products to meet customer needs.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
Education
Bachelor of Arts - Psychology
Universidad Interamericana De Aguadilla
Aguadilla, PR06.2017
Skills
- Dependable and Responsible
- Customer Relations
- Google Drive
- Time Management
- Problem-Solving
- Organization and Time Management
- Troubleshooting
Languages
Spanish
Native or Bilingual
Timeline
CXR
Enterprise Rent-A-Car
02.2018 - Current
Ticketing Agent/Guest Service Representative
Clearwater Marine Aquarium
10.2017 - 06.2021
Account Representative
Best Cellular
07.2012 - 08.2017
Bachelor of Arts - Psychology
Universidad Interamericana De Aguadilla
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