Ellen Shea
Newberg,OR
Summary
Customer-focused professional with experience in engaging diverse clients and fostering positive interactions. Proven ability to create inviting atmospheres where clients feel valued and understood. Maintains a calm demeanor to facilitate problem-solving and support in high-pressure situations. Committed to making meaningful impacts through dedicated service.
Overview
29
29
years of professional experience
Work History
Wine Bar Manager
Fairfield Inn Marriott
01.2025 - 09.2026
- Managed beverage and food inventory by monitoring stock levels and coordinating timely product reordering.
- Created wine menus and small bites menus for customer-facing presentation.
- Set up POS system and update as necessary.
- Delivered exceptional customer service to hotel guests and public visitors.
- promoted local businesses through guest recommendations.
- Provided support across hotel departments.
- promoted business through community events.
- built working relationships with local small wineries and larger established wineries.
Hospitality and Event Lead
Lachine Vineyards
05.2024 - 09.2024
- Contributed to opening efforts for a tasting house at an existing vineyard.
- Delivered guided tasting experiences to guests during visits.
- Planned and executed events while coordinating daily guest interactions.
Maitre D' and Supervisor
Jory Restaurant at The Allison Inn and Spa
10.2020 - 10.2023
- Orchestrated dining room seating to balance reservations, walk-ins, and service flow
- Greeted guests with polished hospitality, setting expectations for fine-dining service
- Coordinated reservations and special requests to support seamless guest experiences
- Communicated continuously with servers, hosts, and kitchen staff to maintain timing
- Resolved guest concerns promptly, preserving service standards and restaurant reputation
- Trained front-of-house staff on seating procedures, etiquette, and guest engagement
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Trained, coached and evaluated subordinates to raise performance to company standard.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Management Team
Storage Facility
01.2018 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Developer, Co-owner and Operations Manager
The Chrysalis Inn and Spa
01.1998 - 01.2003
- Took project from concept to completion through meticulous attention to detail and passion for work.
- Collaborated with architect, city planning department, construction company, and investor to sustain project timing and budget alignment.
- Assessed staffing needs, hired, and trained staff while living onsite and managing day-to-day operations.
- Created package and promotional offerings to boost sales and elevate customer satisfaction.
Education
B.S. - Psychology
Washington State University (WSU)
Pullman01-1991
Certificate - Hotel and Restaurant Management
Washington State University (WSU)
Seattle01-1997
Skills
- Detail-oriented organization
- Operational efficiency
- Customer engagement
- Customer service
- Inventory management
- Creative problem solver
- Relationship building
Timeline
Wine Bar Manager
Fairfield Inn Marriott
01.2025 - 09.2026
Hospitality and Event Lead
Lachine Vineyards
05.2024 - 09.2024
Maitre D' and Supervisor
Jory Restaurant at The Allison Inn and Spa
10.2020 - 10.2023
Management Team
Storage Facility
01.2018 - 01.2021
Developer, Co-owner and Operations Manager
The Chrysalis Inn and Spa
01.1998 - 01.2003
Certificate - Hotel and Restaurant Management
Washington State University (WSU)
B.S. - Psychology
Washington State University (WSU)