Ellen Werther
Amherst,WI
Summary
A pleasant, personable individual with a strong record of being punctual and dependable. Demonstrates active listening skills and understands the importance of compassionate healthcare and putting the patient’s and customer’s needs first. Works well with groups and independently. Reliable Medical Support professional with 2 years of experience in a clinic environment. Diligently assist with office operations and physician support by gathering patient information, scheduling, and order management. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
Aspirus Amherst Family Clinic
Amherst, WI
01.2020 - Current
- Prepares patients for their examination based on providers requests including chief complaint, medication, and allergies and taking vitals
- Schedules patients for testing and instructs them of where to go and preparation needed for testing
- Schedules patients for appointments
- Preps charts for upcoming appointments
- Keeps records for lab competencies
- Draws labs specimen for patients.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies insufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Monitored Pregnancy test accuracy using quality controls.
- Monitored Urinalysis testing accuracy using quality controls.
- Monitored Glucose test accuracy using quality controls.
Customer Service-Crew Trainer
McDonald's Restaurant
McDonalds Plover, WI
01.2017 - 01.2020
- Trained crew members and provided crew constructive feedback in a positive manner Processed orders in and timely and efficient manner
- Responded to customers inquires and made recommendations that resulted in increased sales and improved customer satisfaction
- Operated and trained others to operate multiple types of equipment in a safe and efficient manner
- Using customer service and active listening skills resolved conflicts quickly and built customer relations
- Completed daily and weekly cleaning responsibilities in accordance with state, federal, and local guidelines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Domestic Engineer
Stay At Home Mom
Stevens Point, WI
01.2010 - 01.2017
- Managed daily activities of my Stevens Point household
- Budgeting finances for bill paying and home expenses
- Performed detailed cleaning and maintenance of home.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Education
Technical Diploma -
Mid-State Technical College
Stevens Point, WI05.2019
GPS for Student Success, Culture of Healthcare, Human Body in Health and Disease. Medical Administrative Procedures, Medical Assistant Clinical Procedures, Medical Assistant Clinical Procedures 2, Medical Assistant Laboratory Procedures 1, Medical Assistant Laboratory Procedures 2, Medical Assistant Practicum, Medical Law, Ethics, and Professionalism, Medical Office Insurance and Finance, Medical Terminology, Pharmacology for Allied Health -
Mid-State Technical College
Stevens Point, WI05.2020
Technician Selected courses: GPS for Student Success, Medical Terminology, Human Body in Health and Disease, Microsoft Office, General Anatomy & Physiology, Medical Law, Ethics and Professionalism, Central Service. Certifications: First Aid, Cardiopulmonary Resuscitation -
Mid-State Technical College
Stevens Point, WI05.2020
Technical Diploma - Medical
Mid-State Technical College
Stevens Point , WI 05.2020
Skills
- Proficient in Microsoft Office, Word, PowerPoint, Athena, and Epic
- Proficient in Access and Excel
- Skilled in conflict resolution and problem solving
- Patient Relations
- Updating Medical Records
- Coordinating Drug Refills
- Pulse Oximetry
- Inventory and Supply Management
- Medical Histories and Vital Statistics
- Cleaning and Organizing
- Medical Supply Monitoring
- Operating EKG Equipment
- Exam Room Preparation
- Administering Immunizations
- Family Medicine
- Centrifuge Operation
- Venipuncture Expertise
- Vitals Collection and Documentation
- Performing Urinalysis
Timeline
Certified Medical Assistant
Aspirus Amherst Family Clinic
01.2020 - Current
Customer Service-Crew Trainer
McDonald's Restaurant
01.2017 - 01.2020
Domestic Engineer
Stay At Home Mom
01.2010 - 01.2017
Technical Diploma -
Mid-State Technical College
GPS for Student Success, Culture of Healthcare, Human Body in Health and Disease. Medical Administrative Procedures, Medical Assistant Clinical Procedures, Medical Assistant Clinical Procedures 2, Medical Assistant Laboratory Procedures 1, Medical Assistant Laboratory Procedures 2, Medical Assistant Practicum, Medical Law, Ethics, and Professionalism, Medical Office Insurance and Finance, Medical Terminology, Pharmacology for Allied Health -
Mid-State Technical College
Technician Selected courses: GPS for Student Success, Medical Terminology, Human Body in Health and Disease, Microsoft Office, General Anatomy & Physiology, Medical Law, Ethics and Professionalism, Central Service. Certifications: First Aid, Cardiopulmonary Resuscitation -
Mid-State Technical College
Technical Diploma - Medical
Mid-State Technical College