Ellen Winn
Abilene
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
34
34
years of professional experience
1987
1987
years of post-secondary education
Work History
Store Manager
Allsups Convience Store
Abilene
12.2010 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment for optimal availability.
- Trained and mentored staff on customer service and operational procedures.
- Making schedules and providing corrective actions when necessary to help associates succeed.
- Developed and implemented promotional displays to enhance product visibility.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular audits of cash registers and store finances for accuracy.
- Maintained cleanliness and organization throughout the store environment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
Personal Banker Officer
Point Bank
Pilot Point
02.1992 - 08.2004
- Assisted customers with account inquiries and transactions at Point Bank.
- Educated clients on banking products and services to enhance financial literacy.
- Processed loan applications and conducted credit analyses for potential borrowers.
- Collaborated with team members to improve customer service protocols and practices.
- Managed client information updates in banking systems to ensure data accuracy.
- Resolved customer complaints promptly, maintaining high levels of client satisfaction.
- Facilitated account openings and closings, ensuring compliance with bank policies.
- Provided training to new staff on banking procedures and customer engagement techniques.
- Reconciled discrepancies between bank statements and internal records.
- Reviewed customer transactions for accuracy and completeness.
- Developed relationships with existing customers by providing excellent customer service.
- Identified suspicious activity on accounts and reported it to the appropriate authorities.
- Analyzed customer data to identify opportunities for cross-selling additional services or products.
- Participated in training sessions to stay up-to-date on changes in banking laws and regulations.
- Assisted customers in understanding the features of various banking products and services.
- Provided assistance during peak times when the branch was particularly busy.
- Educated customers on the proper use of debit cards, credit cards, ATMs, and other banking products or services.
- Verified identity documents prior to opening new accounts.
- Maintained accurate records of customer interactions in accordance with bank regulations.
- Monitored customer accounts regularly for any signs of fraud or abuse.
Education
Brownfield High School
Brownfield, TXSkills
- Inventory management
- Staff training
- Customer complaint resolution
- Cash handling
- Visual merchandising
- Customer relationship management
- Scheduling optimization
- Loss prevention
- Regulatory compliance
- Team building
- Problem solving
- Effective communication
- Time management
- Team development
- Leadership development
- POS systems
- Bank and safe deposits
- Employee terminations
- Store opening and closing
- Flexible schedule
- Store operations
- Documentation and reporting
- Shift scheduling
- Recruiting and hiring
- Staff performance improvement
- Customer relations
- Customer service
Languages
Spanish
Professional
English
Full Professional
References
References available upon request.
Timeline
Store Manager
Allsups Convience Store
12.2010 - Current
Personal Banker Officer
Point Bank
02.1992 - 08.2004
Brownfield High School