Ellen Won
Bothell,WA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level client support position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Phone and Chat Crisis Counselor
Volunteers of America Western Washington
12.2023 - 11.2024
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Listened to clients' concerns and provided encouragement and support.
Call Center Representative
Arise
10.2023 - 01.2024
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Home Care Aid
Companion Care Inc.
06.2019 - 08.2023
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Increased medication and medical terminology knowledge through research and continuing education.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Developed individual care plans for clients based on specific needs.
Data Entry Representative
1st Response Heating and Air Conditioning Solutions
01.2019 - 06.2019
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
- Corrected data entry errors to prevent duplication or data degradation.
- Maintained files, records, and chronologies of entry activities.
- Updated and maintained customer information, documents and records.
- Utilized techniques for increasing data entry speed.
- Compared transcribed data with source document to detect and correct errors.
Front Desk Receptionist
Olympus Spa
06.2018 - 05.2019
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associates Degree - Social Sciences
Edmonds Community College
Edmonds, WABachelor of Science - Psychology
University of Washington Seattle
Seattle, WASkills
- Strong Analytical Problem Solving and Decision Making Skills
- Creative Thinking
- Telephone Skills
- Data Entry Skills
- Multicultural Sensitivity
- Microsoft Excel
- Microsoft Word
- High Attention to Detail
- Typing Speed: 80-90 WPM
- Resource navigation
- Independent Work
- Teamwork
- Remote Work
- Interpersonal Skills
- Rapport Building
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Phone and Chat Crisis Counselor
Volunteers of America Western Washington
12.2023 - 11.2024
Call Center Representative
Arise
10.2023 - 01.2024
Home Care Aid
Companion Care Inc.
06.2019 - 08.2023
Data Entry Representative
1st Response Heating and Air Conditioning Solutions
01.2019 - 06.2019
Front Desk Receptionist
Olympus Spa
06.2018 - 05.2019
Bachelor of Science - Psychology
University of Washington Seattle
Associates Degree - Social Sciences
Edmonds Community College
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