Ellen Jade Chiswell
Transportation Management Services
Houston,TX
14
years of professional experience
Detail-oriented Hospitality Professional with extensive experience in hotel and restaurant operations. Expertise in managing reservations, coordinating seating, and addressing guest inquiries to enhance overall satisfaction. Proven ability to provide attentive service to diverse clientele while maintaining effective communication and problem-solving skills.
Work History
Rate Card Support
1 Month- Tracked driver and vehicle status using FIFA Transportation Management System to ensure timely and efficient transportation.
- Coordinated with transportation teams to address operational updates and changes.
- Reviewed information for accuracy and followed up on discrepancies or missing details.
Head Hostess
6 Years 8 Months- Utilized reservation systems to efficiently handle booking inquiries.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Answered the central telephone system and directed calls accordingly.
- Managed reservation systems to promptly address booking inquiries and enhance guest experience.
- Ensured guest satisfaction and comfort.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Backed up servers by checking on tables and retrieving items for guests.
Waitress/Hostess/Server
2 Years 9 Months- Maintained clean and welcoming dining environment ensuring a positive guest experience.
- Assisted guests with beverage orders and ensured orders were accurate and delivered promptly.
- Provided friendly and professional service while addressing guest questions and requests.
- Managed reservations and seating arrangements to optimize guest flow and satisfaction.
- Coordinated with kitchen and service staff to ensure timely table turnover and service delivery.
Guest Service Associate
8 Months- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Full knowledge of the brand and VIP member benefits.
- Lead and perform all front desk duties including reservations,inquiries and special requests to guest satisfaction.
- Resolved guest complaints and issues in a timely manner.
Lobby Hostess/Waitress Trainee
5 Months- Greeted and assisted guests upon arrival enhancing overall hospitality experience.
- Assisted in maintaining an immaculate lobby environment, ensuring that all areas were clean, organized, and appealing to visitors.
- Prepared and served food and beverage to guests in a professional and friendly manner.
- Organized mise en place before and during service.
Housekeeping Trainee
1 Month- Maintained cleanliness and organization of guest rooms to enhance guest satisfaction.
- Assisted in laundry operations, ensuring timely processing of hotel linens and uniforms.
- Improved room cleanliness by learning and implementing proper housekeeping techniques.
Waitress Trainee
1 Month- Assisted in setting up dining areas, maintained cleanliness and readiness for service.
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor of Science - Hotel And Restaurant Management
- Dean's List 1st & 2nd semester 2010-2011
- Pageant Search Commitee of BSHRM 2013
- Albee Benitez Scholarship
Skills
Positive demeanor
Problem-solving
Excellent communication
Teamwork and collaboration
Data entry
Data management
Flexible and adaptable
Effective communication
Friendly
positive attitude
Timeline
Rate Card Support
Transportation Management Services
06.2026 - 07.2026Read More
Head Hostess
Doubletree by Hilton Old Town
11.2018 - 07.2025Read More
Waitress/Hostess/Server
Scape Skydeck Lounge
12.2015 - 09.2018Read More
Guest Service Associate
Shangrila Mactan Resort & Spa
09.2014 - 05.2015Read More
Lobby Hostess/Waitress Trainee
Shangrila Mactan Resort and Spa
11.2013 - 04.2014Read More
Housekeeping Trainee
L'Fisher Hotel
04.2013 - 05.2013Read More
Waitress Trainee
L'Fisher Hotel
04.2012 - 05.2012Read More
Carlos Hilado Memorial State University
Bachelor of Science from Hotel And Restaurant Management
Read More
Special Trainings
- Workshop on Hotel Operations 2010
- Front Office Operation Seminar 2012
- International Mixology Cocktail Mixing 2012
- Guides in Sales and Marketing 2012