Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Elli Diaz

Key West,Florida

Summary

Universal Shift Manager driven to maintain an uplifting work environment for both customers and partners alike. Plans and aligns with core Starbucks values. Drives engagement, and customer focused. Resilient and adaptive in any and all situations pertaining to customer connections and partner engagement. Resourceful in times of need; along with thinking outside of the box when faced with challenges. Dedicated and flexible Shift Supervisor with knowledge regarding money handling and team management.

Overview

2
2
years of professional experience

Work History

Shift Manager

Starbucks
Key West, Florida
10.2023 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Provided coaching and guidance to team members when necessary to improve performance.

Produce Clerk

Publix
Key West, Florida
07.2023 - 10.2023
  • Received and stocked incoming produce shipments.
  • Organized displays of fresh fruits and vegetables in the store.
  • Rotated produce items to ensure freshness.
  • Checked for quality, ripeness, and overall condition of products before stocking shelves.
  • Informed customers about various types of produce available.
  • Kept accurate records of inventory levels and restocked as needed.
  • Assisted customers with product selection and answered questions regarding nutritional value or storage tips.
  • Cleaned work areas throughout shift to maintain sanitation standards.

Store Associate

Gordon Food Service
Key West, Florida
11.2022 - 06.2023
  • Provided cash register operations and handled customer payments.
  • Assisted customers with product selection, pricing and availability.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Addressed customer complaints in a professional manner.

Education

High School Diploma -

Key West Highschool
2100 Flagler Ave, Key West, FL 33040
05-2023

Skills

  • Team Development
  • Schedule oversight
  • Equipment Troubleshooting
  • Staff Development
  • Safety Compliance
  • Inventory Control
  • Supply Ordering
  • Mentoring and Coaching
  • Workplace Safety
  • Inventory controls
  • Decision-Making
  • Cash Handling
  • Energetic and Enthusiastic
  • Punctual and Reliable

Affiliations

I love everything regarding art and animation and design! I love music as well and just generally loving the creative space whether its art, music, film, or crafts! I also love using my free time to play video games whenever I get the chance !

Languages

English
Native/ Bilingual
Spanish
Limited
French
Elementary

References

References available upon request.

Timeline

Shift Manager

Starbucks
10.2023 - Current

Produce Clerk

Publix
07.2023 - 10.2023

Store Associate

Gordon Food Service
11.2022 - 06.2023

High School Diploma -

Key West Highschool

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Elli Diaz