Ellianna Kulpin
Reno Sport & Spine Institute
Reno,NV
1
Certification
8
years of professional experience
Lead Physical Therapy Technician coordinating multiple patient visits, therapeutic exercise instruction, and home exercise support in a busy outpatient clinic. Manages referral scheduling, incoming faxes, confirmation calls, copay collection, and communication across patients, clinicians, and front office staff. Trains technicians, supports multisite clinic operations, and helps promote clinic events through flyers and outreach materials.
Work History
Lead Physical Therapy Technician
2 Years 7 Months- Handle 10+ referral and phone inquiries daily to keep scheduling responsive and organized.
- Coordinate 65+ patient sessions weekly while balancing simultaneous care needs across appointments.
- Teach therapeutic exercises and guide home exercise programs tailored to individual patient needs.
- Build lasting patient relationships that support return visits and preferred scheduling during your shifts.
- Manage incoming faxes, confirmation calls, and daily clinic flow to support smooth front office operations.
- Collect copays, support insurance workflows, and communicate clearly with patients and clinical staff.
Director of Gym Operations
5 Years 6 Months- Set employee goals, monitored progress, and supported team performance and daily operations.
- Coordinated practice, game, and training schedules; resolved operational issues and maintained facility safety.
Golf Shop Assistant
3 Months- Sold merchandise, beverages, tee times, and memberships through direct customer interactions and personalized recommendations.
- Built rapport with returning customers to support repeat business and a consistent, welcoming front-line experience.
- Managed tee-time changes and service concerns by staying organized, communicating clearly, and resolving issues quickly.
Education
- Neuroscience studies
- Degree completion pending
- Relevant coursework: Death and Dying, Cognitive Neuroscience, Neuroanatomy, Neurobiology
Skills
Referral coordination & patient scheduling
Patient relationship building & retention
Insurance workflows & copay collection
Front desk operations
Multisite clinic operations
Team leadership & technician training
EHR documentation
Patient intake processing
Interpersonal communication & rapport
Customer service & problem-solving
Phone inquiry handling
Appointment reminder calls
HIPAA compliance
Medical records management
Medical terminology
Patient education
Certification
BLS Certified
Timeline
Lead Physical Therapy Technician
Reno Sport & Spine Institute
03.2024 - CurrentRead More
Golf Shop Assistant
Red Hawk Golf & Resort
05.2023 - 08.2023Read More
Director of Gym Operations
Sierra Nevada Basketball Inc.
02.2019 - 08.2024Read More
University of Nevada, Reno
from Neuroscience studies
Read More