Ellias Richard
Las Vegas,NV
Summary
Customer-focused IT Support professional with experience in help desk support, technical troubleshooting, and customer service. Skilled in resolving hardware, software, account access, and online banking issues while delivering excellent user support. Proven ability to communicate effectively, solve problems efficiently, and thrive in fast-paced environments.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Parts Specialist
Subaru of Las Vegas
03.2025 - Current
- Assisted customers with identifying and ordering parts to fulfill requests accurately.
- Maintained optimal inventory levels and organized stockroom for improved accessibility and efficiency.
- Collaborated with service technicians to support timely parts delivery for vehicle repairs and maintenance.
- Processed incoming shipments and conducted thorough quality checks on received parts for accuracy and condition.
- Educated customers on product features and benefits to enhance satisfaction and brand loyalty.
- Issued parts to technicians to facilitate completion of customer repairs.
- Delivered parts promptly to customers to guarantee timely service and satisfaction.
Help Desk Representative
Blupeak Credit Union
02.2023 - 03.2025
- Provided technical and account support for online and mobile banking platforms, resolving access and usability issues.
- Assisted members via phone, email, chat, and in-person support in a high-volume service environment.
- Troubleshot login, password, and account-access issues while adhering to security and identity verification procedures.
- Resolved customer concerns through research, problem-solving, and effective communication.
- Escalated complex technical and financial issues to appropriate departments for resolution.
- Processed account maintenance requests and updated member information with accuracy and attention to detail.
- Educated members on digital banking tools, products, and services to improve user experience.
- Documented support interactions and maintained compliance with regulatory, security, and organizational requirements.
Education
High School Diploma -
Beacon Academy
Las Vegas, NV06.2017
Skills
Customer service
Help Desk Support
Technical Troubleshooting
Customer Service
Account Maintenance
Password Resets & Access Management
Online & Mobile Banking Support
Active Listening
Problem Solving
Conflict Resolution
Windows Operating Systems
Network & Wi-Fi Support
Documentation & Ticketing
Regulatory Compliance
Team Collaboration
Communication Skills
Data Entry
Microsoft Office Suite
Certification
Google I.T Support
Professional Development
Actively studying for the Cisco Certified Network Associate (CCNA) certification to expand networking and IT infrastructure expertise.
Volunteer
Head IT Lead (Volunteer) — Church Technology Department
Las Vegas, NV | 07/2020 – Present
- technical support for church staff, ministry leaders, and volunteers, troubleshooting hardware, software, printer, and network issues.
- Assist users with password resets, account access, software installations, and device configuration.
- Manage and maintain Windows workstations, Wi-Fi networks, and connected church technology systems.
- Support audiovisual equipment, sound systems, presentation software, and live-streaming technology for weekly worship services and special events.
- Train staff and volunteers on technology best practices and basic troubleshooting procedures.
- Document technical issues and resolutions to improve support efficiency and knowledge sharing.
- Coordinate and maintain technology resources to ensure reliable operation of church systems and ministry activities.
Timeline
Parts Specialist
Subaru of Las Vegas
03.2025 - Current
Help Desk Representative
Blupeak Credit Union
02.2023 - 03.2025
High School Diploma -
Beacon Academy