Ellie Arrowsmith
Clear Lake ,MN
Summary
Dynamic Service Center Manager with a proven track record in operational excellence, inventory management, and customer service.
Overview
15
15
years of professional experience
Work History
Service Center Manager - Operations
Applied Industrial Technologies
Waite Park, Minnesota
04.2022 - Current
- Managed the day-to-day operations of the service center, keeping everything running smoothly while maintaining a safe, organized, and compliant work environment.
- Led the inside customer service team and warehouse operations, making sure daily tasks were completed efficiently and customers received excellent support.
- Worked directly with OEM and MRO customers, handling quotes, orders, and customer inquiries while serving as the main point of contact between customers and manufacturers. Negotiated pricing, managed buying levels, and oversaw committed inventory and blanket release programs.
- Managed inventory by setting MRP levels, forecasting demand, and making strategic purchasing decisions to maintain stock while minimizing excess inventory.
- Supported accounting functions by assisting with accounts receivable, accounts payable, and transportation invoice processing.
- Helped improve overall branch performance by developing standard operating procedures, driving continuous improvement initiatives, and identifying opportunities to streamline processes and increase efficiency.
Customer Service and Sales Representative
Applied Industrial Technologies
Waite Park, Minnesota
09.2020 - 03.2022
- Identified cross-selling opportunities for additional products and services.
- Engaged customers through effective verbal communication to assess needs.
- Managed daily quote and order requests from established accounts.
- Coordinated with departments to ensure timely order delivery.
- Provided technical support for customers utilizing company offerings.
- Analyzed customer feedback to enhance products and services.
Service Coordinator and Warranty Adminstrator
Harley Davidson Motor Company
, MN
07.2011 - 08.2020
- Processed warranty claims in compliance with Harley Davidson and aftermarket specifications, maintaining service quality.
- Addressed customer concerns effectively through daily interactions, enhancing satisfaction.
- Communicated service delays and requirements to customers, ensuring transparency and trust.
- Oversaw scheduling processes to meet all appointments efficiently.
- Maintained accurate records of service transactions and customer interactions.
Education
High School Diploma -
Elk River Senior High School
Elk River, MN05-2008
Skills
- Inventory management
- Warehouse organization
- Forklift certified
- Data analysis
- Sales planning
- Proficient in SAP, Power BI, Excel, Outlook
- Problem-solving aptitude
- Attention to detail
- Report documentation
- Contract negotiation
- Adapts quickly to changing priorities
- Performs effectively in high pressure situations
Affiliations
- Dance Team Coach, 2011-2021
- T-Ball / Baseball Coach, 2023- present
- Arrowsmith Racing - Drag Racing, Crew Member 2021- present
Timeline
Service Center Manager - Operations
Applied Industrial Technologies
04.2022 - Current
Customer Service and Sales Representative
Applied Industrial Technologies
09.2020 - 03.2022
Service Coordinator and Warranty Adminstrator
Harley Davidson Motor Company
07.2011 - 08.2020
High School Diploma -
Elk River Senior High School