Ellie Cox
Hydesville,CA
Summary
Hardworking and highly organized with a team-oriented mentality. Brings excellent organizational, multitasking, and time management skills, willing to work hard and help others to achieve goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the customer experience.
Overview
6
6
years of professional experience
Work History
Deli Clerk
Murrish Market
01.2023 - Current
- Greeted customers in a friendly and professional manner.
- Prepared all food orders according to customer specifications.
- Maintained cleanliness of the deli area and equipment.
- Stocked shelves with fresh items daily.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Assisted customers with selecting products from the deli case or menu board.
- Operated cash register accurately and efficiently for customer transactions.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Provided accurate pricing information when requested by customers.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
Roller Rink Attendant
Parks And Recreation Department, City Of Fortuna
08.2022 - Current
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Assessed rink prior to each shift for unsafe or hazardous floor, proper door operations and accurate conditions.
- Monitored skaters for adherence to rules and rink safety policies.
- Attended to skaters after accidents, falls or incidents and prepared documentation. Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Addressed guest conflicts with poise and tact and alerted shift managers to incidents. Also, received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Helped with planning and execution of rink special events and programs. Managed rink booths by conducting games, awarding prizes and collecting tickets.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences. As well as, built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Trained new employees on maintaining skates and geneal shift duties.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Play Group Facilitator
City Of Fortuna
09.2022 - 08.2023
- Trained to properly and compassionately interact with clients coming from all walks of life and all life situations.
- Developed and implemented activities for children of various ages.
- Sanitized toys and tables to maintain clean, safe environment.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Assisted children in development of social, communication and problem-solving skills.
- Secured indoor and outdoor premises to protect children.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Planned and implemented engaging activities to encourage creativity and expression.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Day Camp Leader
City Of Fortuna
01.2022 - 02.2023
- Communicated and maintained personal contact with parents or guardians to discuss achievements and behavior concerns.
- Complied with safety rules to minimize incidents and accidents.
- Documented and notified camp coordinator of incidents, accidents and supply needs.
- Assisted with training camp staff on program and procedures.
- Inspected equipment, buildings and sites and reported maintenance issues.
- Conducted required recordkeeping activities to comply with camp requirements.
- Handled check-in duties to acclimate new campers.
- Engaged children in interactive activities and organized arts and crafts, sports games and field trips.
- Worked creatively with other staff to develop and carry out new themes and events for camp participants.
- Maintained effective consistent communication with parents and families.
Childcare Provider
Private Home
08.2019 - 01.2023
- Cared for children and assisted with feeding, dressing and daily activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Assisted children in development of social, communication and problem-solving skills.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Secured indoor and outdoor premises to protect children.
- Instilled discipline and maintained order with children by using simple and commanding directives.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Communicated with parents about daily activities and any concerning behaviors.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Building Staff
Humboldt County Fair Association
08.2017 - 08.2019
- Reported equipment maintenance needs, injuries or mishaps to facilitate follow-up.
- Performed daily inspections and other tasks to maintain clean and safe work environment.
- Enforced building policies and procedures to keep facility safe for visitors.
- Handled occupant complaints and dealt with issues.
- Set up and took down chairs and tables.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Welcomed, greeted and interacted with members and guests.
- Booted unruly and potentially endangering patrons from building.
- Trained new employees on general building duties.
Education
High School Diploma -
Quail Hill Academy
Hydesville, CA05.2020
Skills
- Professional Relationships
- Interpersonal and Written Communication
- Conflict Mediation
- People Skills
- Reliable & Trustworthy
- Relationship Building
- Team Building
- Organizational Skills
- Friendly, Positive Attitude
References
- Emily Apodaca (707)498-5298
- Sherri Schlegel (530)665-9839
- Sarah Kasso (707)496-0475
Timeline
Deli Clerk
Murrish Market
01.2023 - Current
Play Group Facilitator
City Of Fortuna
09.2022 - 08.2023
Roller Rink Attendant
Parks And Recreation Department, City Of Fortuna
08.2022 - Current
Day Camp Leader
City Of Fortuna
01.2022 - 02.2023
Childcare Provider
Private Home
08.2019 - 01.2023
Building Staff
Humboldt County Fair Association
08.2017 - 08.2019
High School Diploma -
Quail Hill Academy
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