Ellie Gillespie
Nebraska City,NE
Summary
Sales-oriented candidate with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provides exceptional service and quality obtained from years of hands-on experience working with successful teams.
Overview
8
8
years of professional experience
Work History
Corporate Billing Specialist
The Ambassador Group
Nebraska City, NE
03.2023 - Current
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Patient Access Representative
CHI Health
Nebraska City
11.2019 - 02.2023
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Associate Teacher
Community Action Of Lancaster And Saunders County
Lincoln, NE
05.2016 - 10.2019
- Enhanced student comprehension by utilizing various teaching methods and strategies tailored to individual learning styles.
- Developed students'' critical thinking skills by incorporating problem-solving activities in the curriculum.
- Promoted a positive classroom environment by fostering respectful, open communication between students and staff.
- Increased parent involvement through regular communication and conferences, resulting in stronger support for student success.
Education
Early Childhood Education
University of Nebraska At Kearney
Kearney, NESkills
- Data Entry Proficiency
- Customer Engagement
- Invoice Processing
- Claims Processing
- Analytical Thinking
- Microsoft Office Suite
- Conflict Resolution
- Discrepancy Resolution
Timeline
Corporate Billing Specialist
The Ambassador Group
03.2023 - Current
Patient Access Representative
CHI Health
11.2019 - 02.2023
Associate Teacher
Community Action Of Lancaster And Saunders County
05.2016 - 10.2019
Early Childhood Education
University of Nebraska At Kearney