Ellie-Grace Alatishe
Hinesville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Client Service Representative
Telnet Communication
09.2023 - 12.2024
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Customer Service Representative
Pathway Consulting
04.2022 - 08.2023
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Investigated and resolved accounting, service and delivery concerns.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Liberty County Highschool
Hinesville, GA05-2023
Skills
- Outbound calling
- Complaint handling
- Customer focus
- Call center experience
- Customer support
- Meeting deadlines
- Teamwork and collaboration
Timeline
Client Service Representative
Telnet Communication
09.2023 - 12.2024
Customer Service Representative
Pathway Consulting
04.2022 - 08.2023
High School Diploma -
Liberty County Highschool
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