Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Ellie Hays

Northglenn,CO

Summary

Dynamic professional with a proven track record at King Soopers, excelling in team leadership and customer service. Skilled in money handling and food preparation, I enhance operational efficiency and foster positive team dynamics. Committed to delivering exceptional support and advocating for families, I leverage strong communication skills to drive impactful outcomes.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Sams Club
03.2025 - 06.2025
  • Assisted in managing daily operations and workflows to enhance team productivity.
  • Provided support in scheduling staff shifts and coordinating team activities effectively.
  • Learned company policies and procedures to ensure compliance and operational efficiency.
  • Supported customer service initiatives by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to streamline communication and improve task coordination.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Family Advocate

RE INC
01.2025 - 03.2025
  • Facilitated communication between families and service providers to enhance support services.
  • Assisted in identifying family needs and connecting them with appropriate resources.
  • Developed educational materials on available community resources for families.
  • Supported case management activities by documenting family interactions and outcomes.
  • Maintained confidentiality while managing sensitive information related to family cases.
  • Enhanced family support by conducting thorough assessments and identifying specific needs.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Organized community outreach events, raising awareness about available resources for struggling families.
  • Advocated for families within the legal system, helping them navigate challenging situations and obtain necessary resources.

Assistant Manager, Cake Decorater, Deli/Bakery Assistant

King Soopers
05.2015 - 01.2025
  • Mentored junior staff on administrative best practices, fostering a culture of continuous improvement.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Facilitated onboarding process for new hires, accelerating their integration into team.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Trained new staff on food safety protocols and proper handling techniques.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.

Education

No Degree - Medical Assistant

Concorde Career College
Aurora, CO
12-2016

Skills

  • Team leadership
  • Money handling
  • Customer service
  • Decision-making
  • Strong communication skills
  • Decorating skills
  • Safe food handling practices
  • Food preparation
  • Supervised visitation
  • Family needs assessments
  • Home visits
  • Trauma informed care framework

Timeline

Assistant Manager

Sams Club
03.2025 - 06.2025

Family Advocate

RE INC
01.2025 - 03.2025

Assistant Manager, Cake Decorater, Deli/Bakery Assistant

King Soopers
05.2015 - 01.2025

No Degree - Medical Assistant

Concorde Career College

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Ellie Hays