Ellie Hirtzel
Jacksonville,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Manager
Sin City Smoke Shop
Jacksonville, FL
01.2022 - 10.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Answered customer inquiries and provided accurate information regarding products and services.
Manager
Crumbl Cookies
Jacksonville, FL
08.2020 - 01.2022
- Created and distributed employee work schedules in accordance with labor laws.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Greeted customers and provided excellent customer service.
Customer Service Manager
Edible Arrangements
Jacksonville, FL
01.2018 - 09.2020
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
Education
GED -
FSCJ
Jacksonville Florida04-2017
Skills
- Staff Development
- Strategic Planning
- Customer Service and Engagement
- Schedule Preparation
- Verbal and written communication
- Food Safety
Timeline
Manager
Sin City Smoke Shop
01.2022 - 10.2023
Manager
Crumbl Cookies
08.2020 - 01.2022
Customer Service Manager
Edible Arrangements
01.2018 - 09.2020
GED -
FSCJ
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