Ellie Jacobs
Spring Grove,PA
Summary
Customer-focused professional with expertise in customer relationship management, payroll administration, and compliance. Skilled in conflict resolution and enhancing client satisfaction while ensuring policy adherence. Versatile background in residential management and collections, leveraging strong teamwork and communication skills to strengthen client relationships and contribute to organizational success.
Overview
14
14
years of professional experience
Work History
Residential Account Manager
Apartment Services, Inc.
Hunt Valley, Maryland
07.2024 - 08.2025
- Managed 7 properties to maintain occupancy and service standards.
- Posted payments from Residents and Housing Assistance Programs.
- Processed Employee Housing and Corporate Applications
- Cultivated client relationships to enhance satisfaction and improve retention rates.
- Administered lease agreements, ensuring compliance with company policies and legal regulations.
Assistant Payroll Manager
Apartment Services, Inc.
Hunt Valley, Maryland
07.2023 - 07.2024
- Processed payroll for over 500 employees using ADP payroll software.
- Prepared payroll reports for management review and audits, ensuring accuracy and compliance.
- Resolved payroll discrepancies by investigating issues and addressing concerns efficiently.
- Generated detailed reports summarizing earnings and vacation accruals for management insights.
Collections Agent
Apartment Services, Inc.
Hunt Valley, Maryland
07.2014 - 07.2023
- Negotiated payment plans with customers, facilitating timely repayment of outstanding debts.
- Identified past due accounts and contacted account holders to establish payment arrangements.
- Managed tenant accounts, ensuring timely payments and effective resolution of disputes.
- Investigated Fraudulent Applications
- Processed Name Removals
- Conducted verification of bankruptcies to ensure accurate financial records and compliance.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Resolved complex issues that arose during the collections process.
- Investigated Fraudulent Documents (Social Security Cards, Paystubs)
- Conducted thorough investigations into suspected fraudulent activities to mitigate risks to the company.
- Attended court as a Witness for the Company.
Apartment Services, Inc.
Hunt Valley , MD
01.2012 - 07.2014
- Managed incoming calls and directed them appropriately to staff or departments.
- Maintained organized front desk area and ensured supplies were stocked regularly.
- Responded to resident inquiries promptly, providing accurate information and support.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Associate of Arts - Criminal Justice
American InterContinental University
Schaumburg, IL09.2025
High School Diploma -
Spring Grove
Spring Grove, PA06.2012
Skills
- Customer relationship management
- Payroll administration
- Weekly payroll
- Compliance management
- Financial reporting
- Data analysis
- New account creation (Mondaycom)
- Conflict resolution
- Teamwork and collaboration
- Effective communication
- Investigative research
- Customer service
- Accounts payable/receivable
Timeline
Residential Account Manager
Apartment Services, Inc.
07.2024 - 08.2025
Assistant Payroll Manager
Apartment Services, Inc.
07.2023 - 07.2024
Collections Agent
Apartment Services, Inc.
07.2014 - 07.2023
Apartment Services, Inc.
01.2012 - 07.2014
Associate of Arts - Criminal Justice
American InterContinental University
High School Diploma -
Spring Grove