Ellie Kendall-Jones
Orange County
Summary
Operations leader with progressive experience in customer service, staff management, and operational efficiency. Proven track record of leading high-performing teams, streamlining workflows, and enhancing the member experience.
Proficient in DataTrak/Ignite, Microsoft Office Suite, and process optimization. Passionate about transitioning into operations roles within the tech industry to leverage strong problem-solving and team leadership skills.
Overview
1
1
year of professional experience
Work History
Member Experience Manager
EOS Fitness
San Clemente, CA
04.2025 - Current
- Manage and coach the front desk team to deliver exceptional customer service and operational excellence.
- Oversee daily gym operations, ensuring smooth workflow and problem resolution.
- Implement strategies to improve member satisfaction and retention.
- Serve as primary escalation point for customer concerns, resolving issues efficiently.
- Assumed additional responsibilities alongside existing assistant operations manager tasks.
Assistant Operations Manager
EOS Fitness
San Clemente, CA
10.2024 - 03.2025
- Assisted in managing overall gym operations, including scheduling, inventory, and staff performance.
- Supported department heads in implementing policies and operational standards.
- Ensured compliance with company procedures and safety regulations
Kids Club Associate
EOS Fitness
Ladera Ranch, CA
07.2024 - 10.2024
- Provided safe, engaging, and positive experiences for children while their parents used gym facilities.
- Maintained a clean and organized play area in compliance with safety guidelines.
Education
Bachelor of Arts -
San Francisco State University
2023
Skills
- DataTrak / Ignite club management systems
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Operations Management
- Team Leadership & Coaching
- Customer Service & Support
- Workflow Optimization
- Problem-Solving
- Staff Training & Development
Timeline
Member Experience Manager
EOS Fitness
04.2025 - Current
Assistant Operations Manager
EOS Fitness
10.2024 - 03.2025
Kids Club Associate
EOS Fitness
07.2024 - 10.2024
Bachelor of Arts -
San Francisco State University