Ellie Knight
Santa Rosa,CA
Summary
Dedicated and Reliable Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Excellent communicator and problem solver when working with diverse customers while focusing on their individual needs.
Overview
1
1
year of professional experience
Work History
Assistant Manager
First Empire Party House
Santa Rosa CA, CA
10.2023 - Current
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sales Manager Intern
Candyland
Santa Rosa CA, CA
01.2023 - 09.2023
- Prepared presentations to demonstrate products and services to potential customers.
- Provided product training sessions for staff members.
- Assisted in developing marketing strategies for new products or services.
- Monitored inventory levels of products sold by the company.
Sales Associate
TJ Maxx
Santa Rosa CA, CA
12.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
Education
High School Diploma -
Ridgeway High School
Santa Rosa, CA10-2023
Skills
- Outgoing Personality
- Problem-solving skills
- Teamwork and Collaboration
- Written and oral communication skills
- Listening Skills
- Positive and professional
- Superb time management
- Customer Service
- Client Relationship Management
- Sales Reporting
- Staff Management
- Sales team training
Timeline
Assistant Manager
First Empire Party House
10.2023 - Current
Sales Manager Intern
Candyland
01.2023 - 09.2023
Sales Associate
TJ Maxx
12.2022 - 01.2023
High School Diploma -
Ridgeway High School
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