John Perdue III
Knoxville,TN
Summary
Personable and dedicated Customer Service Representative with extensive experience in hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Ashe's Bearden Brew Market
Knoxville , TN
2024.03 - 2024.05
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assistant Brewer
Bearden Brew Market
Knoxville , TN
2021.05 - 2024.01
- Worked closely with head brewer to develop new recipes or modify existing ones based on customer feedback or market trends.
- Troubleshoot any issues that arise during the brewing process while taking corrective action where necessary.
- Assisted in taproom operations when needed including pouring pints, stocking shelves and cleaning surfaces.
- Collected samples from each tank throughout the fermentation process for analysis and comparison against expected results.
- Provided assistance with packaging operations such as canning, kegging or bottling beer.
- Assisted in the mashing, boiling and fermentation processes of beer production.
Server/Bartender
Corner 16
Knoxville , TN
2017.07 - 2021.05
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
Education
Kinesiology
University of Tennessee
KnoxvilleSkills
- Memory retention
- Team player attitude
- Payment Processing
- Professional Appearance
- New Hire Training
- Outgoing Personality
- Proficient in mixology
- Engaging personality
Timeline
Assistant Manager
Ashe's Bearden Brew Market
2024.03 - 2024.05
Assistant Brewer
Bearden Brew Market
2021.05 - 2024.01
Server/Bartender
Corner 16
2017.07 - 2021.05
Kinesiology
University of Tennessee
Similar Profiles
Carla BowserCarla Bowser
Barista at Sip Brew Bar and MarketBarista at Sip Brew Bar and Market
Rashard WatkinsRashard Watkins
Youth Basketball Coach & Trainer at West Bearden Basketball LeagueYouth Basketball Coach & Trainer at West Bearden Basketball League
Mason BakerMason Baker
Volunteer at Bearden United Methodist ChurchVolunteer at Bearden United Methodist Church