Hailyn Williams
Houston,TX
Summary
Proven Assistant Manager at Kamp Houston, adept in enhancing customer satisfaction and streamlining operations, leading to a more organized and efficient environment. Skilled in cash management and fostering team collaboration, excels in customer service and effective communication, ensuring a positive shopping experience and a harmonious workplace.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Kamp Houston
08.2022 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Bartender
Kamp Houston
09.2022 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Associate
Coach
08.2019 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Science - Exercise Science
Texas State University
San Marcos, TX05-2021
Skills
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Memory retention
- Hospitality service expertise
Languages
English
Native or Bilingual
Timeline
Bartender
Kamp Houston
09.2022 - 10.2024
Assistant Manager
Kamp Houston
08.2022 - 11.2024
Sales Associate
Coach
08.2019 - 05.2021
Bachelor of Science - Exercise Science
Texas State University
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