Ellie Merry
Tempe,Arizona
Summary
Provided great customer service and worked with the team to keep things running smoothly. Created marketing campaigns using social media to attract customers and increase brand awareness. Promoted high-margin menu items, helped with events, and quickly solved seating issues to boost sales. Handled multiple tasks at once, improving service speed and customer satisfaction
Overview
5
5
years of professional experience
Work History
Server
The Hot Chick
08.2024 - Current
- Provide exceptional customer service, ensuring a memorable dining experience for guests and maintaining a high level of customer satisfaction
- Upsell menu items, contributing to an increase in revenue and overall sales
- Collaborate with kitchen and front-of-house teams to ensure smooth service, addressing guest needs and ensuring accuracy in orders
- Developed a strategic marketing campaign to promote the establishment, utilizing social media and community engagement to increase brand visibility and drive customers
Server
Champps Sports Bar & Grill
05.2023 - 08.2023
- Delivered prompt and accurate service to all tables, resulting in an increase in customer tips and satisfaction
- Promoted high-margin menu items to customers, enhancing sales and driving overall revenue growth
- Handled multiple tables simultaneously, reducing order errors and improving the dining experience for guests
Hostess
Redstone American Grill
05.2020 - 08.2022
- Coordinated event logistics and greeted guests efficiently, ensuring on-time seating for all attendees
- Managed guest interactions and resolved seating issues, reducing wait times and increasing customer satisfaction
- Worked closely with kitchen and service teams to streamline communication, resulting in faster service and an enhanced dining experience
Education
Bachelor of Arts - Business Communications
W. P. Carey School of Business, Arizona State University
Tempe, AZ12-2025
Skills
- Google Drive
- Excel
- Word Document
- Zoom
Websites
Activities
Swimming, Hiking, Socializing, Pilates
Timeline
Server
The Hot Chick
08.2024 - Current
Server
Champps Sports Bar & Grill
05.2023 - 08.2023
Hostess
Redstone American Grill
05.2020 - 08.2022
Bachelor of Arts - Business Communications
W. P. Carey School of Business, Arizona State University
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