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Results-driven IT professional with a proven track record as a Helpdesk Assistant, delivering exceptional Tier 1 technical support to optimize the performance of three large medical office suites. Adept at efficiently closing out support tickets with a high degree of accuracy. Experienced in managing IT problem databases and escalating programming issues to level II support when necessary. Eager to leverage a comprehensive skill set, including a strong commitment to customer service and ongoing certifications in CompTIA A+ and CompTIA Network+, to contribute effectively in a dynamic work environment. Known for a proactive approach, quick learning, and a passion for solving complex technical challenges. Ready to make a meaningful impact in a new role by combining technical expertise with a dedication to streamlined workflows and outstanding problem-solving abilities. Professional Help Desk Analyst with proficiency in providing excellent and efficient technical support by prioritizing most important tasks. Experienced technical support and network administrator with an eagerness to continually develop relevant skills. Available to travel to remote locations for off-site issues. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I`m a well educated, multi-lingual ( English, Spanish & Romanian), organized and dependable team player successful at managing multiple priorities with a positive attitude.
Hardworking, multi-tasking and passionate job seeker with strong organizational skills.

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at communicating with all ages with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Juliana S. Rubino

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Central Connecticut State University - Nursing

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Central Connecticut State University - Nursing

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