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Results-driven IT professional with a proven track record as a Helpdesk Assistant, delivering exceptional Tier 1 technical support to optimize the performance of three large medical office suites. Adept at efficiently closing out support tickets with a high degree of accuracy. Experienced in managing IT problem databases and escalating programming issues to level II support when necessary. Eager to leverage a comprehensive skill set, including a strong commitment to customer service and ongoing certifications in CompTIA A+ and CompTIA Network+, to contribute effectively in a dynamic work environment. Known for a proactive approach, quick learning, and a passion for solving complex technical challenges. Ready to make a meaningful impact in a new role by combining technical expertise with a dedication to streamlined workflows and outstanding problem-solving abilities. Professional Help Desk Analyst with proficiency in providing excellent and efficient technical support by prioritizing most important tasks. Experienced technical support and network administrator with an eagerness to continually develop relevant skills. Available to travel to remote locations for off-site issues. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I`m a well educated, multi-lingual ( English, Spanish & Romanian), organized and dependable team player successful at managing multiple priorities with a positive attitude.
Hardworking, multi-tasking and passionate job seeker with strong organizational skills.

Dedicated and personable, with over five years of experience in the hospitality industry. Strong customer service skills and the ability to thrive in fast-paced environments. Skilled in managing multiple customers, accurately and efficiently helping all customers, and delivering exceptional service. Proven track record of increasing sales through effective upselling techniques. A team player who is reliable, adaptable, and committed to providing an outstanding customer service experience for every person.

Juliana S. Rubino

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Server

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Central Connecticut State University - Nursing

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Central Connecticut State University - Nursing

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