Ellie Oliver

Office Management

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversee facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Coordinated with IT to upgrade office technology, enhancing overall efficiency.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.

Inventory Management

• Built and nurtured positive working relationships with vendors and suppliers.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of supplies, ordering necessary items proactively to prevent stock shortages.
• Maintained sufficient inventory levels to meet customer demands at all times.
• Participated in regular cycle counts to confirm accuracy of inventory records.

Accounting

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
• Managed accounting invoices and billings, balanced accounts and created financial reports.
• Paid utilities & vendor billing
• Updated accounts in Quickbooks

• Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
• Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
• Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
• Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
• Facilitated smooth transitions between surgeries with efficient room turnover times.
• Enhanced surgical efficiency with diligent preparation and organization of operating rooms.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled cash transactions and maintained sales and payments records accurately.
• Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
• Educated pet owners on preventative care measures to promote optimal animal health longterm.
• Restrained animals to protect veterinarians from potential harm.
• Administer medications, vaccines and treatments as instructed by veterinarian.