Summary
Overview
Work History
Education
Skills
Timeline
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Ellie Peterson

West Des Moines,IA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Leader

Chick-fil-A
West Des Moines, United States
10.2018 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

High School Diploma -

Des Moines Christian
Urbandale, IA
05.2022

Skills

  • Conflict Resolution
  • Staff Supervision
  • Employee Attendance Monitoring
  • Policy and Procedure Enforcement
  • Assigning Work
  • Team Leadership
  • Money Transfers
  • Customer Service Management

Timeline

Shift Leader

Chick-fil-A
10.2018 - Current

High School Diploma -

Des Moines Christian

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Ellie Peterson