Ellie Peterson
West Des Moines,IA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
7
7
years of professional experience
Work History
Outside Service Assistant
Grand Canyon University Golf Course
09.2022 - Current
- Greet customers and assist with golfer check- in and collection fee
- Clean all range balls, golf carts, customer's clubs and golf shop area
- Assist with running day to day operations at golf course and to provide first class customer service
Shift Leader
Chick-Fil-A
10.2018 - 08.2022
- Resolved customer complaints and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary delays.
- Delivered superior training and leadership to help team members achieve performance targets.
- Opened and closed location and monitored shift changes to maximize business success.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix, AZ04.2026
High School Diploma -
Des Moines Christian
Urbandale, IA05.2022
Skills
- Customer Service Management
- Cleaning Techniques
- Conflict Resolution
- Staff Supervision
- Team Leadership
- Policy and Procedure Enforcement
Timeline
Outside Service Assistant
Grand Canyon University Golf Course
09.2022 - Current
Shift Leader
Chick-Fil-A
10.2018 - 08.2022
Bachelor of Science - Health Care Administration
Grand Canyon University
High School Diploma -
Des Moines Christian