Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellie Russell

Salt Lake City,UT

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Escrow Assistant

Meridian Title Company
12.2021 - Current
  • Maintained open communication with lenders, brokers and borrowers.
  • Scheduled signings and gathered required paperwork.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Obtained documents such as proof of insurance and HOA statements.
  • Prepared estimated closing statements for buyer and seller.

Lead Teller

Mountain America Credit Union
07.2020 - 09.2021
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Introduced customers to other bank team members to help meet financial needs.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

Assistant Manager

Swig N' Sweets
01.2018 - 10.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Associate of Applied Science - Cosmetology

Cameo College of Essential Beauty
Salt Lake City, UT
11.2023

High School Diploma -

Riverton High School
Riverton, UT
06.2020

Skills

  • Effective Customer Service
  • Team Goals
  • Product Knowledge
  • Job and Task Observation
  • Customer Relations Skills
  • Verbal and Written Communication
  • Time Management
  • Work Prioritization
  • Customer Service
  • Time Management Skills
  • Team Management
  • Leadership

Timeline

Escrow Assistant

Meridian Title Company
12.2021 - Current

Lead Teller

Mountain America Credit Union
07.2020 - 09.2021

Assistant Manager

Swig N' Sweets
01.2018 - 10.2020

Associate of Applied Science - Cosmetology

Cameo College of Essential Beauty

High School Diploma -

Riverton High School
Ellie Russell