Courtney Fox
Canyon City
Summary
Dependable worker with knowledge of customer service. Highly organized and self-motivated, with excellent communication skills. Demonstrates the ability to prioritize tasks and meet deadlines.
Polite and attentive professional offering excellent customer service, organization and time management skills.
Overview
25
25
years of professional experience
2001
2001
years of post-secondary education
Work History
Escrow Assistant
Land Title Company of Grant County
John Day
09.2025 - Current
- Prepared escrow documents for timely transactions at Land Title Company.
- Managed communication between buyers, sellers, and lenders throughout the escrow process.
- Verified accuracy of closing statements and other financial documents for compliance.
- Provided customer service through phone calls or emails promptly and professionally.
- Coordinated with attorneys, lenders, buyers, sellers, title companies, appraisers, insurance agents, surveyors and others involved in the transaction.
- Monitored progress of each transaction from beginning to end ensuring timely completion.
- Resolved issues related to escrow accounts by communicating with customers and lenders.
- Notarized documents when necessary during the course of a transaction.
- Drafted settlement statements for review by both parties prior to closing.
- Facilitated clear and effective communication between brokers, borrowers, and lenders.
- Processed payments from buyers and sellers in a timely manner.
- Prepared forms for real estate transactions such as deeds, mortgages, and other legal documents.
- Put together closing statements for buyer and seller review.
- Reviewed and interpreted buyer, seller and lender instructions to assess escrow requirements.
- Verified funds received were sufficient to cover closing costs prior to closing date.
- Maintained accurate records of all escrow accounts and transactions.
- Verified accuracy of loan documents prior to closing.
- Reviewed files, records and other documents to obtain information or respond to requests.
Office Assistant
Land Title Company of Grant County
John Day
08.2024 - 09.2025
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
- Supported staff by performing data entry and completing administrative duties.
- Interacted with clients to resolve issues or answer questions regarding services rendered by company.
- Scheduled appointments, maintaining calendars for personnel.
- Maintained accurate records of office supplies and placed orders as needed.
- Developed written correspondence such as letters, emails, memos for internal communications purposes.
- Prepared invoices for payment processing and tracked accounts receivable and payable activities.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answered multi-line telephone system to direct calls and take messages.
- Scanned, faxed, and filed invoices and sales receipts.
- Collected, counted, and disbursed money to perform basic bookkeeping functions.
- Greeted visitors to determine purpose of visit and direct to appropriate staff.
- Handled confidential information with discretion and security.
- Provided excellent customer service to guests and visitors in a professional manner.
- Collected, sorted and delivered mail for staff members and customers.
Accounting Assistant
Kirkwood Property Services
Kirkwood
01.2024 - 03.2025
- Processed invoices and managed vendor payments efficiently.
- Reconciled bank statements and maintained accurate financial records.
- Assisted in preparing monthly financial reports for management review.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Reconciled bank accounts on a regular basis.
- Assisted in the preparation of monthly financial statements and reports.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Coded invoices to maintain organized and accurate records.
- Processed journal entries for accruals, amortization and other adjustments.
Owner/Operator
Pioneer Feed and Farm Supply
John Day
06.2011 - 10.2023
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing.
- Provided leadership by setting clear goals and expectations for team members.
- Maintained up-to-date knowledge of industry trends in order to remain competitive in the marketplace.
- Negotiated and managed contracts with vendors to ensure a cost-effective supply chain.
- Performed financial analysis to identify areas for cost savings and increased profitability.
- Provided friendly and engaging customer service to internal and external customers.
- Established and maintained good rapport with coworkers, supervisors and others.
- Developed marketing campaigns aimed at increasing brand awareness and customer loyalty.
- Developed strong working relationships with customers through professional conduct.
- Checked order contents and quantities to prevent delivery mistakes and increase service accuracy.
- Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects.
- Inspected cargo to verify accuracy and security of goods.
- Prepared staff work schedules and assigned specific duties.
Traffic Control Flagger - Equipment Operator
Tidewater Contractors Inc.
Brookings
02.2002 - 05.2008
- Used two-way radios to communicate with other flaggers.
- Operated stop and slow paddles, cones, barricades, signs and other devices to control the flow of traffic.
- Informed drivers about detours or alternate routes due to roadwork or other issues.
- Observed proper safety protocols at all times while working in high-traffic areas.
- Coordinated and controlled vehicle traffic in construction zones.
- Demonstrated excellent customer service skills by responding promptly to questions from motorists.
- Managed traffic flow to ensure safe and efficient passage of vehicles, pedestrians, and cyclists.
- Assisted in the setup and removal of temporary traffic control devices including signage and barriers.
- Alerted construction personnel of approaching vehicles for safety purposes.
- Directed traffic safely through construction zones to ensure public safety.
- Set up and maintained traffic control devices according to safety regulations.
- Communicated effectively with motorists to provide clear directions and instructions.
- Responded quickly to changing traffic patterns to minimize disruptions on the road.
- Assisted with the setup of cones, barricades, and other traffic control devices.
- Operated two-way radios to communicate with co-workers or supervisor regarding changes in traffic patterns or potential hazards.
Office Assistant
Bisnett Insurance
John Day
02.2001 - 02.2003
- Maintained accurate records of delivery confirmations and invoices.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Organized and maintained filing systems to ensure efficient document retrieval.
- Provided customer service support via phone or email inquiries related to products or services offered by the organization.
- Supported staff by performing data entry and completing administrative duties.
- Drafted and sent out emails and memos for seamless communication.
- Sorted through incoming mail and packages to distribute to correct personnel.
- Processed incoming payments through checks or credit card transactions accurately according to company policies and procedures.
Education
High School Diploma -
Prairie City High School
Prairie City, ORSkills
- Customer Relations
- Customer Service
- Data inputting
- Time management
- Positive attitude
- Data entry
- Verbal communication
- Organizing and categorizing
- File organization
- Prioritizing work
- Resourceful
- Document management
- Invoicing processes
- Appointment scheduling
- Problem solving
- Effective communication
- Attention to detail
- Mail management
- Payment processing
- Opening and closing procedures
- Multi-line phone proficiency
- Billing and coding
- Document proofreading
- Professional and mature
- Notarizing documents
- Maintaining escrow accounts
Timeline
Escrow Assistant
Land Title Company of Grant County
09.2025 - Current
Office Assistant
Land Title Company of Grant County
08.2024 - 09.2025
Accounting Assistant
Kirkwood Property Services
01.2024 - 03.2025
Owner/Operator
Pioneer Feed and Farm Supply
06.2011 - 10.2023
Traffic Control Flagger - Equipment Operator
Tidewater Contractors Inc.
02.2002 - 05.2008
Office Assistant
Bisnett Insurance
02.2001 - 02.2003
High School Diploma -
Prairie City High School