Michelle Buchanan

• Facilitated communication between clients and escrow officers during transactions.
• Prepared closing documents and ensured compliance with regulations.
• Coordinated with lenders, agents, and clients to gather necessary information.
• Assisted in resolving issues related to funds and property titles.
• Provided customer service through phone calls or emails promptly and professionally.
• Ordered demands, HOA statements, evidence of insurance and other required documents.
• Reviewed title reports to ensure accuracy of information before closing.
• Notarized documents when necessary during the course of a transaction.
• Drafted settlement statements for review by both parties prior to closing.

• Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
• Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
• Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism
• Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team
• Open / close store , drive sales and credit cards. Order supplies

• Facilitated communication between clients and escrow officers during transactions.
• Prepared closing documents and ensured compliance with regulations.
• Coordinated with lenders, agents, and clients to gather necessary information.

Responsible for reviewing the documents after the closing. Verified everything was signed and notarized properly. Responsible for sending proper documents to the mortgage company. Inspected recordable documents to verify that county and state recording standards were met. Recording titles, E-recording, submitting paperwork /mailed out Title policies. Lender packages, Always checking for errors and correcting paper work, scanning documents, faxing.

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
• Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis
• Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members
• Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels
• Ensured proper organization of store, responded to customer complaints and answered questions quickly

• Partnered with Store Manager to develop and implement merchandising plans to guarantee profitability on weekly basis
• Ensured proper organization of store, responded to customer complaints and answered questions quickly
• Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
• Collaborated with staff to maximize customer satisfaction.
• Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times
• Conducted analysis to address productivity and employee needs which resulted in improved employee morale