Julissa Mascorro
El Paso,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
4
4
years of professional experience
Work History
Escrow Assistant
LoneStar Title
El Paso, TX
04.2023 - 11.2023
- Answered customer questions to maintain high satisfaction levels.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Put together closing statements for buyer and seller review.
- Managed master calendar of signings and organized related paperwork.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Escrow Assistant/ Junior Closer
Patriot Title
El Paso, TX
03.2021 - 04.2023
- Worked with customers, realty professionals and lender representatives to complete smooth and efficient process.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
- Updated web pages and social media profiles with engaging and current content
- Planned and executed strategic marketing campaigns, encompassing powerful visuals for on-site promotions and rich digital content for online advertising assets.
- Recommended improvements to products and services to mitigate complaints.
Assistant
Legacy Mortuary
El Paso, Texas
11.2019 - 03.2021
- Aided with arrangements for military honors at deceased individual's burial site.
- Established and recorded tentative identification.
- Disinterred remains from temporary graves and helped prepare, preserve and ship remains.
- Managed payroll, accounting, budgets, receivables and payables using Quickbooks.
- Consulted with families of deceased regarding final arrangements tactfully.
- Removed deceased from place of death and transported to funeral home.
- Prepared death certificates.
- Oversaw filing of legal documents.
Education
Associate of Science - Counseling
El Paso Community College
El Paso, TX12-2026
Skills
- Customer Service
- Professional and mature
- Equipment proficiency
- Customer relations
- Administrative duties
- Inbound and outbound calling
- Courteous demeanor
- Clerical support
- Reliable & Trustworthy
- Legal requirements
- Friendly, Positive Attitude
- Organizational Skills
- People Skills
Timeline
Escrow Assistant
LoneStar Title
04.2023 - 11.2023
Escrow Assistant/ Junior Closer
Patriot Title
03.2021 - 04.2023
Assistant
Legacy Mortuary
11.2019 - 03.2021
Associate of Science - Counseling
El Paso Community College