Ellie Shoaf
Summary
Results-oriented worker with a strong focus on customer service, leadership, and organizational skills seeking a position in a service-oriented company. Dedication to providing exceptional customer experiences and fostering team collaboration. Committed to ensuring operational efficiency and contributing expertise in customer service, employee training, and retail management to a dynamic and growth-focused environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Gym Staff Member
Harding University Campus Gym
01.2023 - Current
- Assist in maintaining a clean and safe workout environment
- Provide customer service to students and faculty
- Monitor equipment usage and ensure proper gym etiquette
- Handle membership inquiries and assist with sign-ups
Retail Associate & Customer Service Representative
Rally House
01.2021 - 01.2022
- Assisted customers with product selection and personalized design recommendations
- Organized and maintained store sections, including décor and clothing stock
- Trained new employees in register operations and merchandising
- Managed customer relations, including handling difficult situations and theft prevention
Retail Cashier & Employee Trainer
Jack's Outfitters
01.2021 - 01.2022
- Trained and mentored new employees
- Organized and redesigned store sections for optimal customer experience
- Managed pricing, inventory unpacking, and store closing procedures
Team Leader & Cashier
Chick-fil-A
01.2019 - 01.2021
- Managed cash transactions and maintained accurate register counts
- Trained new employees and conducted performance follow-ups
- Ensured cleanliness and orderliness of the restaurant
- Handled phone orders and customer service inquiries
Education
Harding University - Business Marketing
Harding University
Searcy, AR05-2026
Graduate -
Marcus High School
Skills
- Strong customer service and interpersonal skills
- Leadership and team training experience
- Excellent organizational and multitasking abilities
- Ability to work independently and collaboratively
- Retail management and inventory control
- Cash handling and point-of-sale operation
- Fitness knowledge
Awards Activities
- Member of All-State Mixed Choir (2019-2021)
- National Honor Society (7th & 8th grade)
- Student Council Member
- Teachers Aid for Bible School at Lewisville Church of Christ
- Volunteer for Circle of Friends Program
- Member of Tri-M Honor Society
Certification
- CPR/AED for the Professional Rescuer - American Red Cross.
- Lifeguarding Certification - American Red Cross.
Timeline
Gym Staff Member
Harding University Campus Gym
01.2023 - Current
Retail Associate & Customer Service Representative
Rally House
01.2021 - 01.2022
Retail Cashier & Employee Trainer
Jack's Outfitters
01.2021 - 01.2022
Team Leader & Cashier
Chick-fil-A
01.2019 - 01.2021
Graduate -
Marcus High School
Harding University - Business Marketing
Harding University
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