Ellie Slaymaker
Tiffin,IA
Summary
Dedicated Retail Associate Manager with proven skills in conflict resolution, effective communication, and staff management. Committed to enhancing customer satisfaction and driving store efficiency.
Overview
7
7
years of professional experience
Work History
Retail Associate Manager
Spencer's Gifts
Coralville, Iowa
10.2020 - Current
- Supervised daily operations to maintain store efficiency and customer satisfaction.
- Interviewed and hired.Trained and mentored new associates on product knowledge and customer service skills.
- Managed inventory levels to ensure product availability and minimize shrinkage.
- Provide clear details about products, prices, and company policies.
- Listen to customers issues, troubleshoot problems, and offer fair solutions.
- Processed new orders, transactions, and handled refund requests.
- Set work goals, manage daily workflows, and assign tasks.
- Coordinated staff schedules to ensure optimal coverage during peak shopping hours, improving customer service.
- Implemented loss prevention measures that minimized shrinkage and theft incidents, protecting store assets.
- Ensured that all areas of the store were clean and properly maintained.
- Cultivated loyal customer base by providing excellent customer service.
- Monitored cash register transactions to ensure accuracy of funds collected.
Elderly Caregiver
Delbert Knight
Coralville
08.2019 - 03.2020
- Assisted clients with daily living activities and personal hygiene tasks.
- Monitored clients' health and reported changes to family members and healthcare providers.
- Provided companionship and emotional support to enhance clients' well-being.
- Administered medications as prescribed, ensuring correct dosage and timing.
- Prepared nutritious meals according to dietary restrictions and preferences.
- Maintained a clean, safe, and comfortable living environment for clients.
- Recognized emergencies and notified paramedics and family members.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Consulted with client care team to continually update care plans.
Education
GED
Iowa City, IAAccounting
Kirkwood Community College
Cedar Rapids, IASkills
- Customer service
- Customer relationship management
- Store operations
- Conflict resolution
- Effective communication
- Time management
- Employee scheduling
- Sales monitoring
- Multitasking
- Delegation
- Excellent communication
Timeline
Retail Associate Manager
Spencer's Gifts
10.2020 - Current
Elderly Caregiver
Delbert Knight
08.2019 - 03.2020
GED
Accounting
Kirkwood Community College