EllieMae Duncan
Lufkin,TX
Summary
Adaptable assistant general manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Papa John's Pizza
Lufkin, TX
04.2021 - 06.2024
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Monitored inventory levels and placed orders for new stock as needed.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Prepared weekly schedules for staff members based on their availability.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Managed daily operations of the store, including scheduling and supervising staff.
Education
High School Diploma -
Lufkin High School
Lufkin, TX05-2024
Skills
- Business operations knowledge
- Team leadership strength
- Employee Scheduling
- Training and development skill
- Operations Management
- Workflow Coordination
- Food safety and sanitation
- Inventory Control
- Budget Control
- Sales Techniques
- Sales Coaching
- Menu development
- Sales Tracking
- Attention to Detail
- Policy Development and Enforcement
- Active Listening
- Time management abilities
- Multitasking
- Analytical Thinking
- Business Leadership
Timeline
Assistant General Manager
Papa John's Pizza
04.2021 - 06.2024
High School Diploma -
Lufkin High School