Ellietta Phorn
BURNSVILLE,MN
Summary
Versatile team member offering over 3 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Hy-Vee
09.2020 - Current
- Sophomore majoring in animal science with a pre-vet emphasis, and minoring in mathematics with 3 years of work experience
- Focusing on customer service and fulfilling 50+ grocery orders per day
- I was able to complete tasks ahead of time while making sure customers were satisfied., Offered strong customer service skills, keeping customers satisfied
- Developed relationships with 20-25 new staff members, and assisted 5-10 existing staff members in their career development
- Quickly and efficiently shopped customers orders making sure their order was close to perfection
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
AP - Human Geography
Burnsville Senior High School
No Degree - Animal Science
University of Minnesota - Twin Cities
Minneapolis, MN05.2026
Skills
- Personal Shopping
- Improvement Plans
- Company Safety Procedures
- Product Knowledge
- Restock Shelves
Weightlifting
I weightlifted competitively for 4 years. I hold state records for powerlifting and went to nationals in Las Vegas for Olympic Weightlifting. I also attended the state championship all 3 years of my high school weightlifting career.
Timeline
Personal Shopper
Hy-Vee
09.2020 - Current
AP - Human Geography
Burnsville Senior High School
No Degree - Animal Science
University of Minnesota - Twin Cities
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