Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Hobbies
Languages
Work Availability
Quote
Timeline
Hi, I’m

Kimberly Garcia

Ames,IA
Kimberly Garcia

Summary

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
years of professional experience

Work History

Instacart

Personal Shopper
01.2023 - Current

Job overview

  • Garcia, Kimberly Anne 2713 Luther Dr
  • Ames IA 50010
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Caesars, Little Caesars Pizza

Little, Crew Member
02.2023 - 08.2023

Job overview

  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Nounou Logistics LLC

Amazon Delivery Driver
09.2022 - 03.2023

Job overview

  • Return van after refueling.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy pe.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected load security and checked for damages.
  • Fostered positive working relationships with regular customers.

Mayfair Cleaners

Laundry and Dry Cleaning Assistant
07.2015 - 07.2016

Job overview

  • Examined dried clothes to identify stains, tears and issues.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Received and counted clothing items to provide fees and date of pick up for customers.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
  • Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over [Number] pieces per shift for large $[Amount] revenue-producing business.
  • Collected soiled linens and clothing and pretreated stains.
  • Used hydraulic and steam devices to remove wrinkles from garments.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.

Mechanical Contractors LLC

05.2014 - 05.2015

Job overview

  • Watched out for fire hazards in the workplace
  • Maintained the conditions and requirements stated on the safety permit
  • Kept flammable materials from ignition sources
  • Extinguished small fires immediately
  • Called 911 or the emergency alarm number
  • Stopped operations if hazardous condition present.

West Communications

Inbound Call Center Agent
02.2013 - 09.2013

Job overview

  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Overcame objections using friendly, persuasive strategies.
  • Implemented upselling techniques to increase revenue and move product.

El Cafecito Bakery

Delivery Driver/Assistant
07.2008 - 05.2010

Job overview

  • Loaded the delivery van
  • Drove to designated locations where baked goods were to be delivered
  • Helped in the bakery when needed
  • Work at the local Farmers Markets
  • Displayed very good communication and customer service skills.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Lifted and carried packages weighing up to 50 pounds.

Education

DMACC
Des Moines, IA

from Mig Welding
12.2018

University Overview

Received Mig Welding Certificate along with my fork lift operators certificate and OSHA10 safety certificate.

Job Corps
Denison, IA

CNA from CNA
03.1998

University Overview

River Valley High
Correctionville, IA

High School Diploma
05.1997

University Overview

Skills

  • Prioritizing Orders
  • Purchase Recommendations
  • Flexible Schedule
  • Decision-Making
  • Customer Service
  • Online Order Processing
  • Personal Shopping
  • Personal Grooming Standards
  • Providing Feedback
  • Food Handling Standards
  • Performance Goals
  • Visual Displays
  • Legal Standards
  • Compliance Requirements
  • Hygiene Standards
  • Shopping Management

Accomplishments

Accomplishments

    while working as an appointment setter for American Siding and Windows in 2009, I was the first person in the history of the company to have 9 appointments turn into a sale and I was given a $5,000 commission bonus.

Additional Information

Additional Information
  • Authorized to work in the US for any employer
  • Additional Information

Hobbies

Hobbies

I enjoy crocheting when given the chance and I also enjoy walks and listening to podcasts. traveling when I can and spending time talking to friends and family. I have a knack for problem solving and I enjoy nature walks. I collect crystals and Batman novelties. I also enjoy using my cricut maker and doing crafts. 

Languages

Spanish
Elementary
Availability
See my work availability
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Quote

Life is a Journey not a Destination

Timeline

Little, Crew Member
Caesars, Little Caesars Pizza
02.2023 - 08.2023
Personal Shopper
Instacart
01.2023 - Current
Amazon Delivery Driver
Nounou Logistics LLC
09.2022 - 03.2023
Laundry and Dry Cleaning Assistant
Mayfair Cleaners
07.2015 - 07.2016
Mechanical Contractors LLC
05.2014 - 05.2015
Inbound Call Center Agent
West Communications
02.2013 - 09.2013
Delivery Driver/Assistant
El Cafecito Bakery
07.2008 - 05.2010
DMACC
from Mig Welding
Job Corps
CNA from CNA
River Valley High
High School Diploma
Kimberly Garcia